Bilingual Counselling Assistant

2 weeks ago

Golden Horseshoe, Canada VentureTech Solutions Full time

QUALIFIED AND PROVEN INBOUND CALLS PROVIDED

COLLECTIONS/CONSOLIDATION AND CREDIT CARD DEBT EXPERIENCE PREFERRED, NOT REQUIRED

Lead Type: 100% Inbound Calls

Paid Training + Ample opportunity for advancement in compensation and responsibility

Top advisors make 100k plus (with incentives)

Benefits offered: Full benefits package and RSP with 50% company match

Location: On-Site / 505 Consumers Road Toronto North York, ON M2J 4Z2, Canada

Schedule: Mostly during the week with some weekend requirements (Saturday)

Consumer credit counselling services are designed to help consumers develop effective strategies for paying off credit card debt. Non-profit credit counselling is not a debt solution in and of itself. Instead, it’s a service that helps you identify the best solution based on your goals, debts, credit, and budget.

Proficient in English is a must. Bilingual preferred, not necessary (Spanish or French).

Our Financial Advisors help customers in budgeting, managing their finances, and eliminating unsecured debt.

Financial Advisor General Description:

  • A strong communicator who enjoys talking with people over the phone or in person, helping them make impactful decisions.
  • The Financial Advisor determines financial position, goals, and debt obligations by interviewing clients and examining bills and payment schedules.
  • Financial Advisors inspire potential clients to take action with a financial program to help them with their outstanding debts.
  • The Financial Advisor uses financial resources by examining income, assets, and expenses.
  • Develop a financial plan for the client where necessary by reducing high-interest debt.

Financial Advisor Qualifications:

  • Previous experience in debt consolidation, credit and/or collections, financial planning, and sales preferred – not required. Customer service skills are a must
  • Strong people skills and the ability to communicate effectively (orally and in written form).
  • Fact-gathering skills.
  • Knowledge and use of PC systems.
  • Ability to work independently while meeting deadlines/goals.
  • Self-motivated with a willingness to constantly improve.
  • Attention to detail and the ability to multi-task and prioritize work daily.
  • Bilingual (French / English)

Many successful hires have come from inside sales / call centre environments. An added plus for a Financial Counsellor would be to come from the mortgage or collections industry.

We provide an in-house training program and certification. No experience necessary.

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