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Manager, Quality Assurance

3 months ago

Markham, Canada Aurora Cannabis Inc. Full time

Job Location: Markham, ON
Employment Type: Full-time Permanent
Hours: 40 hours per week

A little about us

Hi, we’re Aurora Cannabis, and we’re so excited to meet you
We’re a global cannabis company driven by our passion to help people improve their lives. We have a diverse team who bring their best every day so Aurora can be the cannabis provider of choice for patients and consumers.

Job Summary:
The Manager of Quality Assurance plays a key role in ensuring the organization's products or services meet established quality standards and regulatory requirements. This position involves leading a team, developing quality assurance processes, and collaborating with cross-functional teams to enhance product/service quality.

Duties and Responsibilities:

  1. Quality Assurance Strategy: Develop and implement the organization's quality assurance strategy to ensure products or services meet or exceed customer expectations.
  2. Process Development: Establish and refine quality assurance processes, methodologies, and standards to improve efficiency and effectiveness.
  3. Team Leadership: Lead and manage a team of quality assurance professionals, providing guidance, mentorship, and training to ensure a high level of expertise within the team.
  4. Quality Audits: Conduct regular audits to assess compliance with quality standards, regulations, and internal processes.
  5. Collaboration: Work closely with cross-functional teams, including product development, operations, and customer support, to drive a culture of quality throughout the organization.
  6. Continuous Improvement: Identify opportunities for continuous improvement in product or service quality and implement initiatives to enhance overall quality performance.
  7. Quality Metrics: Establish and monitor key quality metrics, providing regular reports to leadership on quality performance.
  8. Regulatory Compliance: Ensure that quality assurance processes align with relevant regulatory requirements and standards.
  9. Customer Feedback: Analyze customer feedback and complaints to identify trends, root causes, and areas for improvement.

Accountabilities:

  1. Quality Assurance Effectiveness: Accountable for the effectiveness of the organization's quality assurance processes and the achievement of established quality goals.
  2. Regulatory Compliance: Accountable for ensuring compliance with relevant quality standards and regulations.
  3. Responsible as site QAP.

Knowledge and Skills:

  1. Quality Management: In-depth knowledge of quality management principles, methodologies, and best practices.
  2. Leadership: Proven leadership skills with the ability to inspire and lead a team to achieve quality goals.
  3. Process Improvement: Strong understanding of process improvement methodologies, such as Six Sigma or Lean.
  4. Communication Skills: Excellent communication skills to convey complex quality concepts and requirements to various stakeholders.
  5. Analytical Skills: Strong analytical and problem-solving skills to identify and address quality issues.

Education and Experience:

  1. Bachelor's degree in Quality Management, Engineering, or a related field. Master's degree or relevant certifications (e.g., ASQ Certified Manager of Quality/Organizational Excellence) is a plus.
  2. Minimum of 5-7 years of experience in quality assurance, with at least 2-3 years in a leadership role.
  3. Proven experience in developing and implementing effective quality assurance processes.
  4. Familiarity with quality standards such as ISO 9001 or industry-specific standards.
  5. Experience in a regulated industry (if applicable) and knowledge of relevant regulatory requirements.
  6. Strong proficiency in quality management tools and software.

Reports To:
Director Quality Operations

Why you’ll love working at Aurora
Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work

Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Next steps
Think you have what it takes to join our team? So do we
Apply today by submitting your resume along with salary expectations through our website.

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