Managing Director, Head of Product

Managing Director, Head of Product page is loaded Managing Director, Head of Product Apply locations Toronto, ON time type Full time posted on Posted 6 Days Ago job requisition id 2412823

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Reporting to the Managing Director and Head, Simplii Financial, this role will oversee and lead the product management function for the entire Simplii Financial product portfolio: Deposits, Lending, Payments, and Investments. The role is accountable for Simplii’s end-to-end product and service offering, and is a key member of Simplii’s management team helping oversee and align all product delivery activities towards achieving key business objectives.

This role leads and guides the day-to-day product operations and business rhythm of the Simplii product team, and by extension the agile teams and delivery work that occurs across Technology, Operations, Digital, Design and other internal teams. The leader brings a wealth of experience, expertise, and scalable agile methodologies and best practices to support the effective and efficient product development and management. This leader also regularly leverages customer feedback, user behaviour and insights, and other valid data to evolve Simplii’s product and service offering over time.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Product Management - ‘Run-the-business’ product activities including annual product effectiveness planning and execution. Drive business decisions across end-to-end product lifecycle with focus on improve existing product journeys, regulatory/compliance change management. Leverage data and clients insight to make informed product decisions, optimize product features, and drive continuous improvement. Establish key performance indicators (KPIs) and metrics to measure the effectiveness of product initiatives and operations. Expertly manage product capacity planning, volume and product scalability while being accountable for product release signoffs.

• Product Strategy & Business Analysis - Develop and maintain a detailed product roadmap, prioritizing features, and ensuring alignment with business goals and client needs. Own this product roadmap through thoughtful discovery, business cases and prioritization. Create and maintain the annual product backlog and long-term product prioritization roadmap. Develop product positioning & effectively defining and communicating Simplii’s product value proposition. Define & track product-specific goals and metrics and ensures they are aligned to business goals.

• New Product Development & Product Innovation - Lead and own of all new product & service design improvements, enhancements or efficiencies – aligned with overall business goals. Guide the product development work occurring across all agile pods and delivery teams, ensuring they are well informed on our strategic priorities and the work to ship product features and enhancements to market is done efficiently. Work closely with key partners in CX, Data/Analytics, Growth and other areas to ideate and test new ideas prior to moving into delivery. Conduct post-mortems to gather team member and stakeholder feedback to improve how Simplii delivers products.. Lead and coordinate smooth product release, delivery and support setting technology direction.

• People Management & Leadership - Provide leadership and guidance to a team of professionals to ensure individual and business goals are achieved and/or exceeded. This includes attracting, aligning, motivating, and retaining people with competencies to meet present and future business goals in the highly competitive market for talent across online and mobile. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. 

Who You Are

• You possess exceptional and extensive product management / product development experience with over 15+ years of experience in product including executive level leadership role as VP Product or Chief Product Officer (CPO). Proven experience managing a product P&L and running a retail banking business including managing and growing day-to-day banking product businesses. Expert knowledge and experience in digital banking strategy and product management, client experience strategy and execution 

• You can demonstrate deep retail banking experience leading large product teams, new product development and scaling products across core digital and retail banking, deposits, credit cards, unsecured lending, insurance and wealth. Fintech and entrepreneurial experience at the senior executive/founder level is desired with hands on knowledge of launching new retail banking products 0 to 1 and scaling businesses via world class product management and development

• You have attained a Bachelors in Computer/Software Engineering/Computer Science, coupled with MBA is ideal and preferred

• You have experience building, launching and managing new retail banking programs such as loyalty, client engagement, subscription/membership and new internet business model: leading business development all the way to product go-to-market to drive growth of all of Simplii’s Deposits and Money-In products. Strong knowledge of financial services, digital strategy, client experience, retail banking industry, applicable regulatory and legislative framework and Simplii’s business processes 

• You can demonstrate experience developing and communicating multi-year strategic product strategy and roadmaps to Senior Executive Leadership and Board members. Experience developing and managing key strategic product partner relationships such as: payment networks (VISA, Mastercard, Interac), FinTech vendor partners, Card Processors, Big Tech (Microsoft, Google, etc.)

• You act like an owner. Proactive and resourceful, able to work alone, lead teams within dedicated and cross-functional teams through superior communication and organizational skills

• You’re passionate about people. You possess knowledge of tools and techniques for anticipating, recognizing, and effectively dealing with existing or potential conflicts at the individual, group or situation level 

• You embrace and advocate for change. Agile/ Adaptable and comfortable with working in a fast-paced environment and comfortable working in ambiguous situations 

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Equity Funding, Financial Analysis, Global Market, Investment Strategies, Market Intelligence, Market Trading, Research Reporting, Results-Oriented, Strategic, Strategic Research Similar Jobs (2) Managing Director, Head of Digital & Client Experience locations Toronto, ON time type Full time posted on Posted 6 Days Ago Managing Director, Head of Revenue & Business Development locations Toronto, ON time type Full time posted on Posted 6 Days Ago

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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