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Receptionist - Wellness Centre

4 months ago

Kamloops, Canada Theseed Full time

Do you want to be part of a team that is committed to developing hope, and nurturing the lives of our community members? Do you have strong people and communications skills, and customer-service skills? The Mustard Seed is seeking a proactive Wellness Centre Receptionist in Kamloops, BC.

The Wellness Centre Receptionist is often the first point of contact for clients and visitors to the Wellness Centre. The Wellness Centre Receptionist utilizes a trauma informed approach to support and triage clients accessing the Wellness Centre appropriately. Answering incoming phone calls and inquiries from clients, volunteers and staff is primary to this role as is connecting clients to appropriate resources.

Employment Type: Permanent Part-Time
Schedule: 5 days a week / 9:00AM to 3:00PM
Reporting to: Health and Wellness Supervisor
City: Kamloops, BC
Number of Positions to Fill: 1
RFR #: 781

DUTIES AND RESPONSIBILITIES:

  • Greet clients and visitors to The Mustard Seed
  • Triage and book appointments for clients with programs as needed
  • Process referrals for all clinical and non-clinical services at the Wellness Centre
  • Ensure computerized appointment system is up-to-date
  • Respond and/or redirect all patient and visitor requests accordingly
  • Perform client intakes and set-up new clients into the computer system
  • Ensure correspondence, reports, results etc. are filed electronically in correct client record
  • Ensure reception and waiting areas are kept neat and tidy
  • Re-stocking of information leaflets as appropriate
  • Answer phone calls in a polite and courteous manner as well as track, log, and transfer phone calls accordingly
  • Greet, oversee, and monitor volunteer & guest activities within the Wellness Centre
  • Consistently communicate with the Street Level Team as issues arise
  • Train students, staff, and volunteers on front desk tasks when needed
  • Perform clerical duties for the Wellness Centre
  • Provide crisis intervention as required
  • Track statistics, prepare reports, attend training as required
  • Other duties and tasks as required

MINIMUM QUALIFICATIONS AND SKILLS

  • Experience as a Receptionist or Office Assistant, preferably in a medical setting or in an environment assisting with vulnerable people
  • Diploma or certificate in related field
  • Strong people and communication skills
  • Knowledge of mental illness and addictions preferred
  • Ability to deal with sensitive and confidential information
  • Good organizational and time management skills
  • Ability to perform multiple tasks simultaneously while still maintaining a compassionate and professional approach
  • A self-starter with the ability to work in a highly collaborative team
  • Strong desire to work with a marginalized population

WORKING CONDITIONS

  • The working environment for this position requires moderate amounts of walking, standing, sitting, lifting, carrying, and daily interactions with colleagues and
  • This position is often fast-paced, and requires a focused amount of mental effort to analyze information and problem

ADDITIONAL REQUIREMENTS

  • An Employment Background Check is required for all positions at The Mustard Seed
  • As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

COMPENSATION & BENEFITS

  • All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

  • Your privacy is important to us. The information we collect is used solely for consideration for employment.
  • We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
  • Please visit our Careers page to see more job opportunities.
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