Tier 1 Technical Support
3 weeks ago
Smartt is in search of a Tier 1 Client Service Consultant to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don’t shy away from a challenge, and have a keen mind that is ready to learn and grow, then we want to hear from you
Years of Experience
1+ years experience
Key Responsibilities
About Your Role
The ideal Client Service Consultant can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They are a people person who want to leave clients with a WOW feeling, every time they provide support and they believe deeply in accountability and doing what they say. The successful candidate will be responsible for providing Tier I support for our IT Service clients, basic network and system setup, and administration including hardware and software.
What will you be doing?
- Rotational 24/7 technical support for connectivity, hosting, e-mail, data centre and FlexHour clients through telephone, e-mail, and ticketing system
- Provision, configure, test and install system and network devices for DSL, Cable, Fibre and other connectivity services
- Monitor and respond to emergency support requests within our SLA guidelines
- Work with Tier II/III/IV to implement Projects
Schedule
- 8 hour shift
- Monday to Friday
- Some weekend availability
Compensation
What’s in it for you?
- $60,000+ Salary (adjusted with commensurate experience)
- 15 paid holidays per year (plenty of flexibility and support)
- Statutory holidays
- Flexible schedule and work location
- Extended health and dental benefits
- Cell phone bill paid (up to $75)
- Free Internet connection at home
- Sponsored & paid education plan so you learn and grow (up to $5,000/year)
- Sponsored & paid technology fund so you can get great gear (up to $4,500/5 years)
- Weekly team lunches, team events and outings
What qualifications are we looking for?
- Secondary School (preferred)
- 2-Year Computing & Information Technology Diploma equivalent or greater
- 1+ years experience
- Customer service occupation: 1 year (preferred)
- Excellent written and verbal English communication skills
- Well-developed interpersonal skills
- Excellent problem solving and conflict resolution skills
- Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
- Experience working with Routers, Unix/Linux Servers, and VMware Virtual Servers
- In-depth knowledge of firewall and VPN setup and configuration
- Experience in cable installation, PC operation system installation, and minor repairs to hardware
- Valid BC driver's license
What we give bonus marks for?
- Cable installation, PC operation system installation, and minor repairs to hardware
- Database Administration (Oracle, MySQL, MSSQL)
- Windows Server 2003-2016 configuration & maintenance
- HDI / MCSA / MCSE / CCNA or ITIL certification
- Experience working at an IT Service Management firm
About Us
Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help you break barriers and orbit higher. We combine expertise in branding, web development, digital marketing and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success oriented professionals that are trusted to solve client digital problems, infrastructure and strategy.
$60,000+ Salary (adjusted with commensurate experience)
Does this seem like a posisition that suits you? If you align with our values and this position please send us your resume
Get in touchLooking for a reliable digital partner to supplement your internal resources and help you scale?
Get in touch and see how Smartt can help you across Branding, Web and Application Development, Digital Marketing, and IT services.
Head Office
#113-3855 Henning Drive
Burnaby,
BC V5C 6N3 Canada
-
Technical Support Specialist
3 weeks ago
Burnaby, Canada Global Fleet Management Inc. Full timeAre you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you! We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support...
-
Support Analyst
4 weeks ago
Burnaby, Canada PHSA Full time**Support Analyst - Tier 1** *** **What you’ll do** The Tier 1 Service Support receives and triages calls from clinical users for questions and queries. This role provides customer service and connects them to the appropriate resources or to assists them directly. **Duties/Accountabilities**: - Provides support of routine access requests, analysis and...
-
Junior IT Service Technician
3 weeks ago
Burnaby, Canada Smartt Inc. Full time**Junior IT Service Technician (Tier I)** **About the Role** The ideal Junior IT Service Technician can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops that they want to deepen, are a people person who wants to WOW clients every time they provide support, and are comfortable...
-
IT Technical Support
3 weeks ago
Burnaby, Canada Procon Full time**Procon Mining and Tunnelling (Procon)** is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation,...
-
Technical Customer Support
3 weeks ago
Burnaby, Canada Houle Electric Full time**About the position**: Currently, we are seeking a **Technical Customer Support **to join our Low Voltage Technologies team based in Burnaby, BC. **Technical Customer Support Duties and responsibilities**: - Providing consistent, high quality customer service, seeking to deliver efficient and effective solutions. - Work with customers to complete an...
-
Technical Customer Support
2 weeks ago
Burnaby, Canada Houle Electric Limited Full time**About the position**: Currently, we are seeking a **Technical Customer Support **to join our Low Voltage Technologies team. This position is flexible to work from our Burnaby Office or Victoria, BC Office. **Technical Customer Support Duties and responsibilities**: - Providing consistent, high quality customer service, seeking to deliver efficient and...
-
Technical Support
3 weeks ago
Burnaby, Canada Smartt Inc. Full time**Tier 1 Client Services Consultant** Smartt is in search of a Tier 1 Client Service Consultant to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don’t shy away from a challenge, and have a keen mind that is ready to learn and grow, then we want to hear from you! **About...
-
Client Services Consultant
2 weeks ago
Burnaby, Canada Smartt Full time**Tier 1 Client Services Consultant** Smartt is in search of a Tier 1 Client Service Consultant to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don’t shy away from a challenge, and have a keen mind that is ready to learn and grow, then we want to hear from you! **About...
-
Client Services Consultant
2 weeks ago
Burnaby, Canada Smartt Full time**Tier 1 Client Services Consultant** Smartt is in search of a Tier 1 Client Service Consultant to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don’t shy away from a challenge, and have a keen mind that is ready to learn and grow, then we want to hear from you! **About...
-
VDI Technical Support Analyst
1 month ago
Burnaby, British Columbia, Canada TEEMA Full timeTitle: VDI Technical Support AnalystJob ID: KM Our client have initiated a project in support of desktop Win 7 upgrade to various platforms including Win 10, workspace virtualization, SAAS, etc. The initiative is in part motivated by Microsoft's new technology / operating system roadmap (SAC) and upcoming Win 7 end of life / support. They will be completing...
-
VDI Technical Support Analyst
4 weeks ago
Burnaby, British Columbia, Canada TEEMA Full timeTitle: VDI Technical Support AnalystJob ID: KM Our client have initiated a project in support of desktop Win 7 upgrade to various platforms including Win 10, workspace virtualization, SAAS, etc. The initiative is in part motivated by Microsoft's new technology / operating system roadmap (SAC) and upcoming Win 7 end of life / support. They will be completing...
-
Technical Services Analyst Ii
3 weeks ago
Burnaby, Canada IBC Technologies Inc. Full time**About Us** IBC Technologies Canada is a leading manufacturer of high-efficiency boilers and water heaters for residential and commercial use in North America. As a proud member of the Rheem Manufacturing Company's family of brands, we are committed to bringing reliable comfort into people's lives while working towards a more sustainable future. Since...
-
Technical Services Analyst Ii
3 weeks ago
Burnaby, Canada IBC Technologies Inc. Full time**About Us** IBC Technologies Canada is a leading manufacturer of high-efficiency boilers and water heaters for residential and commercial use in North America. As a proud member of the Rheem Manufacturing Company's family of brands, we are committed to bringing reliable comfort into people's lives while working towards a more sustainable future. Since...
-
IT Advisor, Servicenow Technical Support
3 weeks ago
Burnaby, Canada BC Hydro Full timePowered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...
-
Technical Writer
3 weeks ago
Burnaby, Canada Squirrel Systems Full timeBurnaby, BC | Full-Time | Start Date: ASAP | Salary Range: $55K - $58K per year Squirrel serves hospitality clients around the globe. From five-star hotel resorts to Michelin-star restaurants, to your favorite neighborhood pub, Squirrel’s technology enables amazing guest experiences! **HERE’S WHAT YOU WILL BE DOING**: Squirrel Systems is looking for a...
-
Technical Support Specialist
3 weeks ago
Burnaby, Canada Xplor Full time**Company Description** Take a seat on the rocket ship and join us as **Technical Support Specialist** to help people succeed across the world. We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they...
-
Technical Support Representative
3 weeks ago
Burnaby, Canada Enersys Full timeLearn More About Our Company **Job Purpose**: Join the Critical Facilities Technical Support team, supporting the future critical facilities powering solutions. EnerSys / Alpha Technologies Services Inc. has an immediate need for a Technical Support Representative (TSR) for its growing offices. The position provides remote technical product support in a...
-
Support Desk Specialist
2 weeks ago
Burnaby, Canada Adaptive Technical Inc. Full timeSupport Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...
-
Technical Support Specialist
4 days ago
Burnaby, Canada TEK Group Full timeResponsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side Support technicians...
-
Expert IT Service Technician
3 weeks ago
Burnaby, Canada Smartt Inc. Full time**Expert IT Service Technician (Tier III)** **About the Role** The ideal Expert can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops in Windows, Virtualization and Networking, are a people person who wants to WOW clients, are as comfortable speaking to C-suites about budgets...