National Training and Operations Manager

3 weeks ago

Calgary, Canada COBS Bread Full time
National Training and Operations Manager – Temporary 6 month Contract

Reports to: National Director of Operations

Location: Vancouver BC, Calgary AB, or Toronto ON

Great Place to Work Certified

We have an exciting opportunity for a Temporary National Training and Operations Manager to join COBS Bread on a 6 month contract. This position will report to the National Director of Operations and will be responsible for planning, delivery and management of training programs for all key stakeholders as well as lead the development and implementation of National Operations Programs. If you thrive at the opportunity to be a super user of business systems that enables the development and delivery of training programs, and are passionate about leading a high performing Training Team, we want to hear from you

Responsibilities include:
  1. Ensure all strategic and day-to-day Operational programs are developed to a high standard that will ensure success for Franchisees and a great experience for Customers.
  2. Collaborate with department managers to identify, assess and facilitate current and future training needs
  3. Ensure all training and development programs are developed and delivered in a cost-effective manner
  4. Develop, implement and monitor training programs nationwide
  5. Assess and monitor the ROI of all programs to ensure maximum benefit for employees, Franchisees and COBS
  6. Identify and propose eLearning module opportunities and requirement
  7. Strive to ensure high levels of execution and participant satisfaction with training and operational programs
  8. Deliver training workshops in-person and online and liaise with SME on training resource content
  9. Ensure successful implementation of COBS Bread’s training initiatives and improvements across a large number of retail franchise locations
Requirements:

What You Bring to the Table:

  • 5+ years of work experience leading a Training or learning and Development function, ideally in the food service, hospitality or franchise industry
  • 5+ years’ managerial experience leading a small, remote team
  • Degree with concentration in HR or Business Management
  • Proven experience with designing and implementing training programs in a franchise, retail or QSR operations environment
  • Ability to design and implement successful and effective training and development programs and activities in various forms
  • Effective communications skills (verbal, written, presentations) with individuals at all levels of the organization
  • Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and Outlook required
  • Experience dealing with third parties, consultants, and training specialists
  • Proven ability to implement and manage budgets
  • Knowledge of training contracts and relevant legislation
  • Technology savvy and experience in being a system super user and trainer
  • A good tolerance for multi-tasking and managing competing priorities; Occasional travel may be required
Benefits:

What’s in it for you:

  • A flexible, hybrid work arrangement
  • Competitive salary and vacation plan
  • Paid sick, mental health and personal leave days
  • Paid day for community service or volunteer opportunity
  • Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
  • High level of autonomy and responsibility

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted. We are an equal opportunity employer and value diversity at our company.

About COBS Bread

With over 160 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service. COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

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