Training Coordinator

4 weeks ago

Calgary AB, Canada The Institute for Performance and Learning Full time

Overview Hexagon Autonomy and Positioning (A&P) is looking for a Technical Training Coordinator to develop, maintain and deliver complex technical training material for our internal and external customers.In this position, you will manage all aspects of the Customer Support training programme to ensure that our training material is delivered to the highest standards. This role will collaborate closely with other members of the Customer Support team including the Technology and Market Leads, Customers, Sales, Product Management, Project Management and Marketing to help ensure the cohesive and comprehensive delivery of training material.
As part of the Specialist Customer Support team reporting to the Content Team Lead, this position will join a high-performing team focused on the creation of meaningful content to help customers self-serve, integrate, and maintain Hexagon A&P products and services efficiently. Responsibilities As our Tehcnical Training Coordinator , you would be responsible for:

Designing, developing, and managing training and development programmes based on the needs of the customers and the organisation
Identifying training and development needs within the Customer Support Group through job analysis, appraisal schemes and regular consultation with Managers and Technical Leads
Creating and/or delivering a range of training using face-to-face, digital and blended learning options
Evaluating training and development programmes, and prepare reports for management in areas such as usage, engagement and performance
Triaging and coordinating customer training, education and onboarding requests
Delivering “train the trainer” style courses, encouraging best practise to regional teams delivering training to customers
Building and maintaining virtual learning content for customers
3 years related experience in training
~ Familiar with adult learning principles and techniques
~ Experience developing self-service training material
~ Experience delivering training material to a variety of audiences

Ability to analyse, learn and understand complex products, technologies, and concepts
Self-starter and comfortable working individually but know when to ask for help
Experience providing best practice courses on how to deliver engaging, informative training
Experience working with eLearning content creation programs (e.g. Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. You’ll be joining over 22,000 people in 50 countries on the leading edge of your field.
Within the Autonomy & Positioning division your work will contribute to the operation of our brands NovAtel, AutonomouStuff, Veripos, and Antcom.
Applicants who require accommodation in the job application process may contact Human Resources at hrrecruitingteam.

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