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Non-Insured Health Benefits Analyst

3 months ago

Whitehorse, Canada Indigenous Services Canada Full time
Indigenous Services Canada - First Nations and Inuit Health Branch
Whitehorse (Yukon)
CR-05 - Inventory
$61,154 to $66,206

Closing date: 3 March 2025 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Apply online

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.

Intent of the process

A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and/or linguistic profiles.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

EXPERIENCE
Experience responding to client or provider enquiries.
Experience researching information or resolving problems in a customer service environment.
Experience in using one or more of the following: word processing programs, spreadsheet programs and/or online data retrieval programs.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative BBB/BBB, Bilingual Imperative BBC/BBC.

COMPETENCIES
Communication - Written.
Communication - Oral.
Ability to use word processing programs.
Ability to use spreadsheet programs.
Client Service Orientation.
Attention to detail.
Working effectively with others.
Dependability.
Judgement.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE
Experience working effectively with First Nations, Inuit or Métis clients.
Experience working in a call centre environment.
Experience providing front line customer service.
Experience in account payment processes in an office environment.
Experience in determining eligibility and processing benefit requests.
Experience analyzing, verifying and processing claims.
Experience working in a Pharmacy.

ORGANIZATIONAL NEEDS
Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).

Conditions of employment

Security - All positions require a Reliability status.
Some positions may require any or all of the following Conditions of Employment, which will vary dependent on the position being staffed:
Willingness and ability to work overtime on short notice.
Willingness and ability to be on standby on a rotational basis.
Call center environment.
Consent at the time of hire to telephone monitoring.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

We thank all those who apply. Only those selected for further consideration will be contacted.

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