Assistant Manager, Order Fulfillment

2 weeks ago

Old Toronto, Canada Human Resources Full time

Thursday, April 11, 2024

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics and vehicle components to business innovations in digital signage, air conditioning and solar.

We are currently seeking an Assistant Manager, Order Fulfillment to join our dynamic team on a full-time permanent basis.

PRINCIPAL RESPONSIBILITIES:

  • Manage and oversee HE order fulfillment teams.
  • Work closely with HE Sales, Demand Planning and CPFR teams to achieve monthly sales targets.
  • Review and Approve Good set Returns.
  • Resolve monthly chargebacks for Amazon and Walmart.
  • Training new employees on job duties and process.
  • Managing Order Maintenance e.g., Suffix changes, model substitutions, re-pricing orders, retiming.
  • Communication with Dealers, sales reps, and internal teams to ensure smooth flow of orders.
  • Managing and oversee Open Order Reports.
  • Customer Portal management and trouble shooting.
  • Setting up and Maintaining customer master and sales rep master.
  • Communicate and guide order support team to take appropriate actions on order maintenance for accounts as needed.
  • Responding to dealer and sales rep inquiries in timely manner.
  • Processing Orders- for Walmart and COSTCO and oversee Direct, Donation, Resale and Employee sales (EDI & Manual).
  • Credit and Rebill customers as communicated by AR department.
  • Approving and investigating claims emails for any past orders.
  • Managing orders for items going on IQC hold and maintaining reserves.
  • Assisting LG service team by releasing the product for service exchange orders.
  • Facilitating and overseeing container cross-dock, re-direct process to fill current back orders, system mapping, and coordinating with internal support team who’s assisting on x-dock mapping tasks.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 3-5 years of relevant experience
  • Excellent organizational skills, with high attention to detail
  • Ability to meet deadlines, prioritize and maintain flexibility in a fast-paced, changing environment
  • Bachelor’s degree in Business or Supply Chain (preferred)

Note:This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

  • It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG

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