IT Administrator

Job Purpose

As an IT Administrator, you will play a crucial role in managing and supporting our IT systems and networks. You will ensure the reliability, security, and efficiency of our technology operations while providing excellent support to our users.

Duties and Responsibilities

• Responsible for the provisioning and maintenance of in-vehicle devices, including GPS devices, point of sale devices, mobile printers, meters, etc.
• Monitor and maintain computer systems and networks.
• Install, configure, and troubleshoot hardware and software.
• Manage user accounts, permissions, and access rights.
• Perform regular system backups and recovery procedures.
• Responsible for all aspects of network security, including firewall configuration, VPN configuration, and endpoint protection.
• Provide technical support to staff and resolve IT issues promptly.
• Maintain documentation of IT processes, policies, and inventory.
• Develop IT procedures and enforce IT and user policy.
• Manage SharePoint Sites, User Access, and Permissions.
• Collaborate with vendors and service providers for equipment and service procurement.
• Assist in the planning and implementation of IT projects.
• Administer mobile and office phones, email accounts, internet connections, and failover connections, ensuring connectivity excellence and 100% uptime even in challenging rural locations.
• Work closely with colleagues to resolve any IT issues.
• Other duties as required.

Qualifications & Requirements

• Bachelor’s degree or College Diploma in Information Technology, Computer Science, or a related field.
• 2+ years of experience in IT administration or a similar role.
• Strong knowledge of operating systems (Windows Server 2016, Windows Server 2022, Windows 10, Windows 11).
• Experience with networking concepts and protocols (TCP/IP, DNS, DHCP).
• Experience with Backup Solutions like Veeam, Wasabi.
• Experience with cloud services and virtualization technologies (AWS, Azure, Hyper-V).
• Experience with scripting languages (e.g., PowerShell, Python) is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Relevant certifications (CompTIA, Cisco, Microsoft) are a plus.
• Experience with database management systems (e.g., MySQL, SQL Server) is a plus.
• Knowledge of Adobe Photoshop is a plus.

Working Conditions

Working conditions are typical of an office environment. Must be prepared to work flexible hours including evenings or weekends as needed. Standard work week is 8am-5pm. Must have the ability to work under pressure and with strict deadlines. This role requires reliable access to a vehicle as travel across Northern Ontario is required.

Physical Requirements

Physical requirements are typical of an office environment.

Direct Reports

None

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person