Customer Support Manager

3 weeks ago

Montreal, Canada E-SMART Full time

E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other safety features, namely, Low Bridge Collision Prevention, Active Geofencing, Remote Vehicle Immobilization, and Telematics Integration. E-SMART leads the way in reducing the number of collisions on our roadways.

About the Role

The Manager of Customer Support is responsible for overseeing all customer service operations and providing the highest quality of customer service to our clients. The Manager of Customer Support will be responsible for developing and implementing customer service strategies that enhance customer satisfaction. The Manager of Customer Support will be the point of contact for clients and will provide guidance and support to the customer service team.

The ideal candidate will have 5+ years of customer service experience in the trucking industry, with a strong emphasis on customer satisfaction and customer retention. The Manager of Customer Support must have excellent communication skills and be able to quickly resolve customer issues. The Manager must also have the ability to develop innovative customer service strategies that will improve customer experiences.

  • Developing customer service strategies with a focus on customer satisfaction and retention.
  • Managing the customer service team and ensuring that customer service goals are met.
  • Responding to customer inquiries in a timely manner and providing solutions to customer problems.
  • Developing and implementing training programs to ensure that the customer service team is knowledgeable and up to date on industry best practices.
  • Analyzing customer feedback to identify areas of improvement.
  • Collaborating with other departments to ensure that customer service requests are fulfilled in a timely manner

Experience

  • 3+ years experience in customer support management
  • Thrives in a fast-growing environment, comfortable with wearing multiple hats.
  • Experience in Transportation preferred.
  • Detail oriented, self-disciplined, energetic, looking for a career with purpose.
  • Strong presentation, interpersonal, and communication skills

E-SMART Benefits Highlights

The company offers various benefits to regular, full-time employees including:

· Good work-life balance (including flexible work schedule and hybrid remote work options)

· Group insurance upon hire

· Personal days

· Basketball court

· Free parking with electric car chargers

· Easily accessible by public transportation

Be the first to be notified about new Customer Support Manager jobs in Montreal, Quebec

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

By entering my email, I agree to receive jobs matching this search and I agree to EightSix's Terms . I can unsubscribe at any time.

Applying to Customer Support Manager @ E-SMARTWhat email should the Hiring Manager contact you at? #J-18808-Ljbffr

  • Customer Support Manager

    1 week ago

    Montreal, Quebec, Canada E-SMART Full time

    E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other safety...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other safety...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other safety...

  • Customer Support Manager

    3 weeks ago

    Montreal, Canada E-SMART Full time

    E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other safety...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other safety...

  • Customer Support Manager

    3 weeks ago

    Montreal, Canada E-SMART Full time

    E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other safety...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other safety...

  • Customer Support Manager

    1 week ago

    Montreal, Quebec, Canada E-SMART Full time

    E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other safety...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    Who We AreE-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    Who We Are E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    Who We AreE-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    Who We AreE-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    Who We AreE-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other...

  • Customer Support Manager

    4 weeks ago

    Montreal, Canada E-SMART Full time

    Who We AreE-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other...

  • Customer Support Manager

    1 month ago

    Montreal, Canada Connect&GO Full time

    We are Connect&GO, an integrated software company powering attraction venues worldwide, helping our clients simplify operations, boost revenue, and focus on their guests. Our mission transcends business success. Within our team, we celebrate authenticity and encourage everyone to be true to themselves. Joining us means being part of something unique and...

  • Customer Support Manager

    3 weeks ago

    Montreal, Canada Connect&GO Full time

    We are Connect&GO, an integrated software company powering attraction venues worldwide, helping our clients simplify operations, boost revenue, and focus on their guests. Our mission transcends business success. Within our team, we celebrate authenticity and encourage everyone to be true to themselves. Joining us means being part of something unique and...

  • Customer Support Manager

    1 week ago

    Montreal, Quebec, Canada Connect&GO Full time

    We are Connect&GO, an integrated software company powering attraction venues worldwide, helping our clients simplify operations, boost revenue, and focus on their guests. Our mission transcends business success. Within our team, we celebrate authenticity and encourage everyone to be true to themselves. Joining us means being part of something unique and...

  • Customer Support Manager

    1 week ago

    Montreal, Quebec, Canada E-SMART Full time

    Who We Are E-SMART specializes in developing and producing innovative ADAS solutions that enhance the safety of fleet vehicles. The company plays a key role in setting higher safety standards by introducing Intelligent Speed Adaptation, a solution that actively manages the maximum speed a vehicle can reach based on its real-time location within the speed...

  • Manager, Customer Support

    1 week ago

    Montreal, Quebec, Canada Behavox Full time

    About Behavox:Behavox is shaping the future for how businesses harness their most important raw material - dataOur mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.From managing enterprise risk and compliance to maximizing revenue and value, our...

  • Customer Support Manager

    1 week ago

    Montreal, Quebec, Canada E-SMART Full time

    Who We AreE-SMART develops and manufactures innovative ADAS solutions that enhance fleet vehicle safety. E-SMART plays a key role in setting higher safety standards with Intelligent Speed Adaptation, a system that tracks the vehicle's location in real-time to regulate its speed according to the posted limits. Among its safety features are Low Bridge...