Technical Specialist Advisory, ServiceNow, Scotiabank
1 month ago
Requisition ID: 203164
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the ServiceNow tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.
Reporting to the CMDB and Discovery Lab Lead of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise ServiceNow application in a fast-paced environment. The primary focus of this role will be on the ServiceNow Discovery and the configuration management database (CMDB), as part of a small, empowered team focused on those modules of the ServiceNow platform.
The primary focus (80%) of the role is the day-to-day operations, new project initiative involvement, and stability of the existing deployed modules. The secondary focus (up to 20%) will be to troubleshoot complex issues and provide fixes/solutions for deployment. As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager.
Is this role right for you? In this role you will:
- Provide support in a fast-paced environment.
- Provide improvements, recommendations, and solutions on existing processes and tools.
- Apply troubleshooting and root cause analysis to address bugs or find workarounds.
- Participate in solution design discussions with peers and internal customers.
- Work in conjunction with the technical lead and architects, being the subject matter expert of ServiceNow Discovery and CMDB.
- Manage ServiceNow Discovery and CMDB deployment and support.
- Assist as first and second level support for the ServiceNow Discovery and CMDB implementation.
- May require overtime and on-call support occasionally.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- 3-5 years of System Administration or development experience with ServiceNow.
- 3+ years of hands-on experience troubleshooting issues and developing solutions within the ServiceNow platform.
- 2+ years of hands-on working experience as a member of a medium or large sized help desk.
- Certified ServiceNow System Administrator certification or training.
- ITIL Foundation certification or training.
- University and/or College in Computer Science or related disciplines.
- Experience with System Development Life Cycle and Test methodology.
- Ability to research and develop new ways to leverage the ServiceNow Platform.
- Strong analytical skills to review Import payloads, monitor integrations and discovery schedules.
- Multilingual (English/French/Spanish) is a plus.
What's in it for you?
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits starting on day one.
- Community Engagement - opportunities for community engagement & belonging with various programs.
Working location condition: Hybrid
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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Old Toronto, Ontario, CA Scotiabank Full timeTitle: Technical Specialist Advisory, ServiceNow, Scotiabank Requisition ID: 203164Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the ServiceNow tool to provide the enterprise asset management and...
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Toronto, Canada Scotiabank Full timeRequisition ID: 203164Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Please provide a brief description/overview of what your team does within your business line. We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the ServiceNow tool to provide the...
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