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Senior Manager Business Transformation

4 months ago

Montreal, Canada Lightspeed Commerce Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We’re looking for a Senior Manager Business Transformation & Strategy. You will be a key member of our Retail team. You will be a customer and data driven leader, who is adept at driving results on key customer initiatives, and improving the customer experience.

Reporting to the Global SVP of Customer Experience, Retail, this role will be involved in setting business unit strategy and delivering operational projects globally in Customers for Retail.

What you’ll be doing:

  • Develop, manage and deliver strategic business initiatives from development through successful execution under the guidance of the SVP, Customer Experience
  • Evaluate customer experience, drive problem/project scoping, business case development and insight generation
  • Run complex, critical, strategic projects to improve the customer experience in close partnership with cross-functional teams
  • Analyse customer and KPI trends to draw insights, and recommend initiatives to drive business performance
  • Create customer facing analysis and business reviews to position us as partners and thought leaders to our customers
  • Own a strategy for our Customer Advisory board and key clients
  • Manage stakeholders across the business to deliver key outcomes, present strategies and insights to executive level leadership
  • Act as a key source of knowledge and subject matter expertise on topics of strategy, business model, and market / competitive dynamics from a customer perspective

What you need to bring:

We're looking for a candidate who has experience with the following:

  • Experience with the creation, planning, and delivery of customer strategy
  • Extensive experience in root cause analysis of key metrics and trends
  • Experience working on large, global and potentially complex projects that span across the organisation
  • Strong understanding of customer unit economics, and growth drivers

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible hybrid environment (3 days a week in office);
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefits
  • Possibility for transit fees to be covered
  • Paid leave assistance for new parents
  • Linkedin learning
  • Volunteer day
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