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IT Administrator-Information Technology-Crossfield

2 months ago

Town of Crossfield, Canada Alberta AG Centre Full time

IT Administrator (Information Technology)

This role will be based in Crossfield until December 2024/Olds/Airdrie post December 2024

Work location – Crossfield, AB/Airdrie/Olds December 2024

Title of this position reports to: CFO (Chief Financial Officer) & HR Manager

Monday To Friday, in-person, 8:00 am to 5:00 pm with a 1-hour unpaid lunch

Overtime/On-call may be necessary on as needed basis

Purpose of Role: This role involves installing and configuring computer systems for Alberta AG Centre, ensuring that all employees have working computer equipment and that the network is operational with internet access.

Job duties of the role:

  • First point of contact for incoming support requests to the IT service desk.
  • User Setup and Maintenance in Active Directory and apps.
  • Follow best practices for IT service desk from ticket creation to close, including technical notes and developing SOPs FAQs when required.
  • Provide feedback on processes and make recommendations on areas to improve.
  • Technical assistance for hardware, software, networks, and Operating System issues as necessary.
  • Installations or replacements of PCs, telephone handsets, or other peripheral components such as printers, keyboards, monitors, tablets, and smartphones.
  • Support onboarding and offboarding process for new hires or exiting staff.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Regular follow-ups with users (company staff).
  • Handling confidential and sensitive information.
  • Establish and maintain an asset inventory system for hardware and software assets.
  • Database management and backup.
  • SharePoint management and integration.
  • Support the development of a continuity plan with senior management.
  • Travel to any of the Alberta AG Centre locations to offer support (If a company vehicle is available it will be provided for such trips, otherwise Mileage can be expensed).
  • Other duties as assigned.

What you bring:

  • Bachelor’s degree, college degree in Computer Science, information systems, or computer engineering OR 5 years of related experience is required.
  • Knowledge of computer hardware or peripheral device setup and configuration.
  • Experience with desktop and server operating systems.
  • Experience in diagnosing technical issues.
  • Experience with Office 360 and SharePoint.
  • Excellent verbal communication skills.
  • Highly organized, with strong attention to detail and able to work independently.
  • Valid Driver’s license.
  • Ability to travel, including occasional overnight stays.

ABOUT US:

Alberta AG Centre is a full-line CLAAS Dealership with locations in Crossfield, High River, Stettler, Lougheed, Dunmore, and Coaldale, Alberta. We offer the entire North American lineup of CLAAS agriculture equipment along with other great product lines to meet the demands of the Alberta Agriculture Industry.

WHY WORK FOR US:

Benefits:

  • Company RRSP Match Program
  • Dental care
  • Extended Health Care
  • Employee assistance program
  • Job-applicable training
  • Business Casual dress
  • Paid Vacation time
  • Social Events
  • Team-Building opportunities

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday
  • On call
  • Overtime

Application question(s):

  • Do you have experience with CDK Software?
  • Do you have experience with relocating computer systems and setting up?
  • Are you a self-motivated individual?
  • This job requires you to travel between 6+ locations all over Alberta at times, and occasional overnight stays. Is this acceptable for you?

Experience:

  • IT: 3 years (preferred)
  • Microsoft Office: 1 year (preferred)

Willingness to travel:

  • 50% (preferred)

Work Location: In person

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