Software Implementation Specialist

4 weeks ago

Mission, Canada Spartakustech Full time

The Implementation Specialist is responsible for managing the seamless deployment and integration of Spartakus APM solutions for clients. This role ensures that systems are configured according to specifications, and the client onboarding process is completed efficiently. The Implementation Specialist supports clients during their onboarding, ensuring they extract maximum value from the platform.

Responsibilities

  • Software Deployment: Manage the software deployment process for new clients, working closely with the Project Manager (PM) and Subject Matter Experts (SMEs) to ensure successful implementation.
  • Configuration: Customize and configure Spartakus APM data inputs to align with the unique requirements of each client.
  • Post-Implementation Support: Provide ongoing support after deployment to ensure smooth adoption and transition to Customer Support Specialists (CSS).
  • Training: Deliver basic training to customers, ensuring they can effectively use the platform.
  • Issue Resolution: Collaborate with development teams to escalate and resolve any complex technical issues during the implementation process.

Interactions

  • Internal Teams: Work closely with Project Managers, SMEs, and the Development team to ensure successful client onboarding and issue resolution.
  • Clients: Serve as a key point of contact during the onboarding process, ensuring clients are comfortable and satisfied with the platform.

Documentation

  • Training Materials: Create and maintain training materials to help customers onboard and maximize the use of Spartakus APM.
  • Guides: Develop detailed guides to assist clients with setup, customization, and troubleshooting.

Key Performance Indicators (KPIs)

  • On-time, On-budget Delivery: Ensure all implementations are completed within agreed timelines and budget.
  • Customer Satisfaction: Maintain a customer churn rate below 5%.

Qualifications

  • Experience in software implementation and customer onboarding, preferably in the industrial or SaaS sector.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Excellent communication skills for client training and collaboration with internal teams.
  • Familiarity with a CMMS (maintenance management software) is a plus.

About us

Spartakus Technologies is a leading provider of industrial maintenance solutions, specializing in Spartakus APM software. Our tools enable organizations to streamline their maintenance processes, maximize reliability, and optimize performance across their operations.

#J-18808-Ljbffr

  • Information Systems Business Solutions Specialist

    3 weeks ago

    Mission, British Columbia, Canada Cascade Powersports Inc. Full time

    Job Description:At Cascade Powersports Inc., we are seeking an experienced Information Systems Technical Specialist to join our team. As a key member of our organization, you will play a vital role in designing, developing, and implementing information systems business solutions that drive growth and success.Key Responsibilities:Design and develop innovative...

  • Administrative Support Specialist

    4 weeks ago

    Mission, British Columbia, Canada Infinite Air Mechanical Inc. Full time

    Infinite Air Mechanical Inc. is seeking an experienced Administrative Support Specialist to join our team.Job SummaryWe are looking for a highly organized and detail-oriented individual to provide administrative support to our staff. The successful candidate will be responsible for implementing new administrative procedures, reviewing and evaluating existing...

  • Information Systems Technical Specialist

    4 weeks ago

    Mission, British Columbia, Canada Cascade Powersports Inc. Full time

    About UsCascade Powersports Inc. is a leading company in the industry.Job Title: Information Systems Technical Specialist - Business Solutions DesignerSalary:We offer a competitive salary range of $85,000 to $110,000 per year, depending on experience and qualifications.Job DescriptionDesign and Implement Business SolutionsDevelop and implement information...

  • Investment Specialist Associate

    6 months ago

    Mission, Canada Scotiabank Full time

    Requisition ID: 167636 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Scotiabank Investment Specialist Associate, you will be able to learn the intricacies of financial planning by working alongside seasoned Investment Specialists. You will have an opportunity to master the skills required to...

  • Senior Software Engineer with Expertise in Cloud Computing

    3 weeks ago

    Mission, British Columbia, Canada Real Canadian Superstore Full time

    Job Description: Our company is seeking a skilled Software Development Lead to oversee the development of our cloud-based software solutions. The ideal candidate will have expertise in cloud computing and experience with DevOps. Key responsibilities include Designing and implementing cloud-based infrastructureLeading a team of software developersEnsuring...

  • Financial Record Specialist

    2 months ago

    Mission, British Columbia, Canada beBee Professionals Full time $45,000 - $60,000

    We are seeking a meticulous Financial Record Specialist to maintain accurate financial records, handle accounts payable and receivable, and ensure the integrity of our accounting practices.Key Responsibilities:Manage and maintain financial records, including ledgers, invoices, and statements.Reconcile bank statements and monitor cash flow.Prepare financial...

  • Product Innovation Specialist

    1 week ago

    Mission, British Columbia, Canada One Degree Organic Foods Full time

    Role OverviewWe are seeking a highly motivated Product Innovation Specialist to join our team at One Degree Organic Foods. In this role, you will be responsible for leading the design, implementation, and documentation of R&D processes in assigned product categories.

  • Administrative Support Specialist

    2 months ago

    Mission, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Mission. The successful candidate will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide administrative support to...

  • Support Specialist

    2 months ago

    Mission, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Support Specialist to join our team at beBee Professionals in Mission Canada. In this role, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide...

  • Agricultural Technical Specialist

    5 days ago

    Mission, Canada JBS Equipment Full time

    At JBS Equipment, we are dedicated to manufacturing top-of-the-line agricultural equipment used in various locations around the globe. As a rapidly growing company based in Mission, BC, we pride ourselves on our commitment to quality and innovation. We are seeking a highly motivated and mechanically inclined **Agricultural Technical Specialist** to join our...

  • Electrical Installation Specialist

    4 weeks ago

    Mission, British Columbia, Canada SILVER HILLS Full time

    Electrical Installation SpecialistSilver Hills, a leading manufacturer of healthy and delicious products, is seeking an experienced Electrical Installation Specialist to join our team.About UsWe are committed to delivering high-quality products that meet the needs of our customers. Our company culture values employee growth and development, and we offer a...

  • Technical Systems Specialist

    4 weeks ago

    Mission, British Columbia, Canada PT PROTECH TELECOM LTD. Full time

    At PT PROTECH TELECOM LTD., we are seeking a Technical Systems Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to ensure the smooth operation of our systems.About the RoleThis is a permanent position with an estimated salary of $50,000 -...

  • Information Systems Technical Specialist

    6 months ago

    Mission, Canada Ellens and Sons Plumbing and Heating Ltd. Full time

    Education: Bachelor's degree - Experience: Experience an asset - or equivalent experience **Tasks**: - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Assess physical and technical security risks to data, software and hardware - Conduct reviews...

  • information systems technical specialist

    6 months ago

    Mission, Canada Ellens and Sons Plumbing and Heating Ltd. Full time

    Education: Bachelor's degreeExperience: Experience an asset or equivalent experienceTasksDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryAssess physical and technical security risks to data, software and hardwareConduct reviews to assess quality...

  • Information Systems Technical Specialist

    4 weeks ago

    Mission, Canada Cascade Powersports Inc. Full time

    Education: - Expérience: - **Education**: - Bachelor's degree - or equivalent experience - ** Tasks**: - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Assess physical and technical security risks to data, software and hardware - Conduct...

  • information systems technical specialist

    6 months ago

    Mission, Canada Ellens and Sons Plumbing and Heating Ltd. Full time

    Education: Expérience: EducationBachelor's degree or equivalent experienceTasksDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryAssess physical and technical security risks to data, software and hardwareConduct reviews to assess quality assurance...

  • information systems technical specialist

    4 weeks ago

    Mission, Canada Cascade Powersports Inc. Full time

    Education:Bachelor's degreeor equivalent experienceTasks:Design, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryAssess physical and technical security risks to data, software and hardwareConduct reviews to assess quality assurance practices, software products...

  • Executive Support Specialist

    3 weeks ago

    Mission, British Columbia, Canada Green Flow Nurseries Ltd. Full time

    The role of Executive Support Specialist is a critical position within Green Flow Nurseries Ltd., requiring an individual with exceptional organizational skills and attention to detail.Job DescriptionThis position entails providing administrative support to senior executives, ensuring seamless day-to-day operations. Responsibilities include arranging...

  • Financial Management Specialist

    2 weeks ago

    Mission, British Columbia, Canada beBee Professionals Full time $45,000 - $60,000

    beBee Professionals in Mission is a forward-thinking organization seeking a meticulous Financial Management Specialist to join its finance team. In this pivotal role, you will be responsible for maintaining accurate financial records, handling accounts payable and receivable, and ensuring the integrity of our accounting practices.Main...

  • Criminal Law Specialist for Nova Scotia

    1 week ago

    Mission, British Columbia, Canada Association of Psychologists of Nova Scotia Full time

    About the OpportunityWe are seeking a skilled and experienced Criminal Law Specialist to join our team in Bridgewater, NS.Company OverviewThe Public Prosecution Service (PPS) is a leading organization in the field of criminal justice. Our mission is to uphold the law and protect the rights of all citizens.As a Criminal Law Specialist with the PPS, you will...