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Senior Account Manager, Client Service Delivery

2 months ago

Ottawa, Canada Bell Full time

Req Id: 419403

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions, and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell, and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social, and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn, and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre, and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The Bell Business Market Senior Account Manager, Client Serv. Delivery has the overall responsibility for the Service Delivery and Customer Experience management for its assigned Clients. Working closely with the Account Delivery Executive, the Senior Account Manager, Client Serv. Delivery is key to building and maintaining a high performing multidisciplinary virtual team ensuring that the BBM portfolio of services to our Clients is delivered as expected.

Candidates are required to have strong interpersonal skills, demonstrate exemplary leadership capabilities to gain Clients and internal teams trust, drive improvements, and ensure contractual and service delivery commitments are met. Senior Client Service Account Manager accountabilities and responsibilities are focused, but not limited to four pillars: Account Governance, Contract Delivery Management, Continuous improvement, and Financial Management.

Key Responsibilities
  • Primary interface to our client senior Directors and Managers through an established governance
  • Review key service delivery activities and service performance results
  • Develop and maintain a cohesive team dynamic aligned on Bell’s contractual commitments
  • Lead and oversee service delivery plan and continuous improvement initiatives
  • Collaborate in opportunities to increase our service footprint
  • Optimize revenues, costs, and capital by contributing to the financial optimization program
Critical Qualifications
  • Understanding of ITSM Framework and functional ITIL knowledge
  • 5+ years of experience managing Client relationships and Service providers
  • Understanding of Solution Delivery Lifecycle from pre-sales (Day 0) through steady state (Day 2)
  • Ability to present ideas to peers, team members, and clients
  • Ability to lead and influence virtual cross-functional teams and drive business results

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada: Ontario: Ottawa
Work Arrangement: Hybrid
Application Deadline: 09/24/2024

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive, and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision, and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs, and you’ll feel valued, respected, and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Ottawa

Bell, one of Canada's Top 100 Employers.

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