Delivery Manager, Professional Services

4 weeks ago

Ottawa, Canada Workato Full time

**About Workato**:
Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.

Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We're proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.

**Why join us?**:
Ultimately, Workato believes in fostering a **flexible, trust-oriented culture that empowers everyone to take full ownership of their roles**. We are driven by **innovation **and looking for** team players **who want to actively build our company.

But, we also believe in **balancing productivity with self-care**. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

Also, feel free to check out why:

- Business Insider named us an "enterprise startup to bet your career on"
- Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers

**Responsibilities**:
We are looking for an experienced **Delivery Manager** to join our Professional Services team. This role plays an integral role in managing projects that guide our customers on automation best practices, architecture patterns, governance processes, and helping them scale their automation practice through initial and expansion services engagements.

Workato Delivery Managers are essential to the growth of our SaaS business and play an integral role in helping organizations leverage and adopt our platform across the enterprise. As a Delivery Manager, you will have ownership of our customer's implementation journey from post-sales to go-live, while building trusted customer relationships including C-level. The primary goal of the Delivery Manager is to help customers generate significant business value from their Workato investment. In doing so, you will be responsible for earning the right to be a trusted advisor by understanding and managing our customers throughout their project lifecycle and driving adoption.

You will also be responsible to:

- Complete Workato training and become an expert in our consulting methodologies and practices
- Evangelize Workato's ability to deliver business outcomes leveraging our delivery methodology and best practices
- Ensure organizational health and customer satisfaction goals as a Delivery Manager
- Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals, objectives, and desired business outcomes
- Engage customers, especially senior stakeholders, using a consultative approach that positions Workato and yourself as a long-term trusted advisor relationship
- Create a compelling vision and clearly communicate our transformative solutions aimed at generating quantifiable success and business value from a customer's investment in the Workato's Platform
- Develop, manage, and execute a project plan for each customer, which aligns with their business goals.
- Build a strong relationship with the Pre-Sales, Sales, Customer Success and regional Alliances/Partner organizations that are instrumental to success.
- Be an integral part of hiring and mentoring new Delivery Managers
- Contribute to enhance our delivery methodology, services practice and industry POV's

Success is measured by the growth of customer adoption and our overall SaaS business.

**Requirements**:

- 8+ years of project management experience with a proven track record of success
- 8+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company
- Experience with common project management methodologies, including Agile Scrum and Waterfall
- Demonstrate high energy and have strong project management experience, including:

- Project scoping
- Project planning
- Risk management
- Change management
- Status reporting
- Demonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisor
- Deliver compelling presentations and communicate Workato's POVs to C-level clients
- Ensure clear lines of communication by collaborating cross-functionally with our Sales and Customer Success teams
- Experience and track record for growing accounts with large and complex pursuits ($M+)
- Experience in Enterprise Business Accounts preferred.
- Highly collaborative and excels in a complex, matrixed environments
- Project/account management experience
- Team player with strong interpersonal skills
- Abi

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