Manager, Clinical Informatics

Join Fraser Health and become a crucial part of our mission to provide patient-centered care by applying for the position of Manager, Clinical Informatics.

About Us:

At Fraser Health, we're dedicated to delivering services that revolve around patients, clients, residents, families, and healthcare workers. We believe in creating a seamless, digitally enabled experience for both patients and providers.

Position Overview:

As the Manager, Clinical Informatics, reporting to the Director of Clinical Informatics, you will be an integral member of our leadership team. Your role is pivotal in leading the planning, design, coordination, and implementation of Clinical Information Systems (CIS) and digital health tools. Your goal is to ensure the seamless integration of technologies to enhance care quality, safety, and efficiency across the continuum of care.

Responsibilities:

• Lead the transformation of clinical practices, processes, documentation, and reporting through the integration of technologies.
• Provide strategic, tactical, and operational expertise to clinical teams and leaders.
• Act as a senior clinical informatics strategist, translating clinical requirements into actionable plans.
• Manage the Clinical Informatics team and related services, including planning, budgeting, scheduling, recruiting, training, and performance management.

Qualifications:

• Graduation from a school of nursing or allied health discipline.
• Bachelor’s Degree in Nursing or Health Sciences Profession.
• Seven (7) to ten (10) years of recent, related clinical leadership experience.
• Current practicing registration with an applicable regulatory body.

Competencies:

• Demonstrates leadership practices of the Fraser Health Leadership Framework.
• Comprehensive knowledge of clinical processes, workflows, and standards of practice.
• Strong understanding of clinical information and data management.
• Ability to implement evidence-based practice and introduce clinical and policy change.
• Proficient in systems and critical thinking, project management, and problem-solving.
• Effective communication, negotiation, and facilitation skills.

Why Join Us?

Fraser Health offers a dynamic work environment where you can make a tangible difference in the lives of patients and communities. Join us in our mission to provide exceptional care and innovate healthcare delivery.

Ready to Make a Difference?

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Supporting the Vision and Values of Fraser Health by delivering services that are centered around patients, clients, residents, families, and healthcare workers:

Reporting to the Director, Clinical Informatics, the Manager, Clinical Informatics is a member of the Clinical Informatics leadership team and is accountable to provide leadership and direction in the planning, design, strategies, coordination, implementation, and uptake of CIS (Clinical Information System) and digital health tools to ensure a seamless, digitally enabled patient and provider experience. The Manager leads the team in the transformation of clinical practices, processes, documentation, and reporting enabled by the integration of technologies to enhance care quality, safety, and efficiency. Their goal is to successfully advance the meaningful use of electronic health records (EHRs) across the continuum of care. Collaborating across and within, the position provides strategic, tactical, and operational expertise to the clinical teams and leaders. The position acts as the senior clinical informatics strategist and subject matter expert that translates and prioritizes clinical requirements into the selection, design, build, implementation, maintenance, and evaluation of clinical system technologies to enable person and family-centered care. The role also leads the planning, budgeting, scheduling, recruiting, training, and performance of the Clinical Informatics team.

1. Manages the Clinical Informatics team and related services by providing clinical informatics strategic expertise towards developing a vision and a roadmap for clinical informatics services and projects.
2. Provides clinical informatics leadership to ensure CIS (Clinical Information System) and digital health tools design and future state workflows enable transformation and innovation in clinical practice, education, administration, and research across the continuum of care and across specified programs and/or specialties within FH (Fraser Health).
3. Facilitates the integration of digital health technologies into clinical practice to enhance efficiency, safety, and care quality.
4. Leads, collaboratively with the program/specialty and unit leadership, the efforts of clinical change management to prepare the sites for implementations and provides expert input towards clinical system design, build and maintenance decisions and implementations.
5. Applies and provides informatics expertise to the development and operationalization of a framework to manage, govern, and sustain clinical content. Recommends prioritization for requests that require resourcing.
6. Develops and promotes flexible and sustainable education and training strategies to gain commitment to implemented processes.
7. Provides the strategic advice, facilitation and planning related to the clinical transformation and quality improvement efforts that leverage technologies and EHRs.
8. Manages the clinical requirement elicitation, translation and prioritization work that guides the selection, design, implementation, maintenance, evaluation, and improvement of EHRs.
9. Provides leadership and direction in the development of future state clinical content, workflows, and all necessary linkages to recommend appropriate clinical decision support interventions and future state workflows.
10. Provides full scope project management leadership for projects under the assigned Clinical Informatics portfolio including developing detailed project charters and plans; facilitating consensus with stakeholders; coordinating and executing project plans; tracking and reporting on progress and significant issues; making recommendations for changes to project scope; and ensuring project deliverables and timelines are met. Acts as a resource to project teams and other staff.
11. Recommends capital and operating budget plans for services within the program to the Director. Implements, manages, and assumes responsibility for approved capital and operating budgets taking corrective actions, as necessary. Monitors expenditures and performs variance analysis and reporting.
12. Develops an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level. Facilitates the validation of these KPIs for measurement of process and outcomes, and ensures they are incorporated into system configuration. Uses these measures to monitor adoption and transform clinical practices.
13. Supervises staff, establishing clear definitions of responsibility for each team member; reviews workload assignments and adjusts resources according to workload. Selects, directs, evaluates, disciplines, and terminates staff in accordance with policies. Establishes work expectations and evaluates performance. Acts as a mentor for the clinical informatics team and provides coaching where required.
14. Provides leadership support to the clinical informatics governance committees within the health authority/department/program and participates in provincial committees and initiatives that impact clinical system technologies.
15. Ensures the development and appropriate approval of policies, procedures, and measures to evaluate the effectiveness and efficiency of clinical informatics services.
16. Provides oversight and supports the functions of the clinical informatics team to ensure data quality standards are being assessed and continuous improvements are being made to meet the standards. This includes error correction/data integrity activities and audit processes to ensure quality data collection and system efficiency. Collaborates on the development of relevant design standards, nomenclature, coding, decision support, quality assurance, and testing activities.
17. Develops, implements, and communicates informatics related policies, procedures and workflow changes and applies informatics expertise to approaches for knowledge management.
18. Maintains familiarity with clinical informatics developments in the healthcare industry and participates in advising on implementation of related standards, tools, and processes.

QUALIFICATIONS:

Graduation from a school of nursing or allied health discipline. Bachelor’s Degree in Nursing or Health Sciences Profession. Seven (7) to ten (10) years recent, related clinical leadership experience in the health care sector including experience with electronic clinical systems or leading major clinical or quality improvement initiatives in a large, complex heath care environment, or an equivalent combination of education, training, and experience. Current practicing registration with an applicable regulatory body such as the British Columbia College of Nurses and Midwives.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Comprehensive knowledge of clinical process, workflows, clinical services delivery, and patient/client satisfaction determinants, and of the applicable standards of practice and guidelines for clinical practitioners.
• Strong understanding of clinical information and data and how these are managed and operationalized within the clinical information system to create knowledge. Possesses a solid awareness of contemporary trends in clinical practice and information systems.
• Proven knowledge and skill in implementing evidence-based practice in a clinical setting and ability to introduce clinical and policy change to designated program area(s).
• Proven ability to apply systems and critical thinking in a complex multi-disciplinary environment involving provider, nursing, and clinician communities.
• Demonstrated ability to create and execute plans and ensure timelines are met while working with a variety of stakeholders.
• Exercises initiative, self-direction and problem-solving abilities to identity gaps and opportunities for improvement.
• Uses effective facilitation, communication, and negotiation abilities to achieve consensus, resolve conflict, achieve desired outcomes, and address potential barriers to success.
• Proven ability to lead project teams and organizes and direct work efforts to meet deadlines and realization project completion.
• Demonstrated ability to operate related equipment and use current computer applications (MS Office, etc.) and computerized healthcare applications.
• Demonstrated ability to work independently or as part of a team.
• Physical ability to perform the duties of the position.