Human Resources Coordinator, Veterinary Medical Centre
4 weeks ago
Primary Purpose: The Human Resources Coordinator provides high-level support and coordination to the Veterinary Medical Centre (VMC) within the Western College of Veterinary Medicine.
Nature of Work: Reporting to the Chief Operating Officer, VMC, the Human Resources Coordinator works closely with the Human Resources Strategic Business Advisor and administrative team in the VMC in a team-oriented, high-volume work setting with multiple and competing demands and deadlines. The environment is complex and fast-paced with shifting priorities and frequent interruptions. Attention to detail is critical as the position is responsible for ensuring day-to-day work is completed accurately and information provided to others is correct. The incumbent will ensure managers, employees and other stakeholders are informed on the status of queries, issues, and concerns. The coordinator will pull on their generalist skillset to continually look for ways to improve Human Resource practices, policies and standards.
To be successful, the incumbent will have the ability to communicate effectively and have strong interpersonal skills with a focus on client service. The Human Resources Coordinator can expect to interact with staff, students and faculty at all levels of the organization. Establishing and maintaining professional relationships that support exceptional collaboration and problem solving, and the ability to exercise professional and sound judgment in making recommendations regarding issues or special assignments, are essential for success in this position. The incumbent will be required to work under minimal direction and use independent judgment. Considerable discretion is required as this position is privy to and handles sensitive and highly confidential information ensuring adherence to appropriate guidelines, policies and procedures.
Typical Duties or Accountabilities:
- Plays a central support role in the life cycle of a clinic employee including:
- the recruitment process,
- the creation of job profiles,
- job advertisements,
- interview guides,
- interview attendance,
- reference checks,
- orientation of staff to the Clinic,
- on-boarding,
- addressing or directing to the appropriate channels as required,
- day-to-day employer and employee issues and concerns,
- off-boarding,
- exit interviews, and
- other human resource duties as assigned.
- Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics.
- Research, analyze, and present data as assigned.
- Provide generalist HR support, aiding smooth functioning of the day-to-day human resources function.
- Assist in rollout and implementation of HR programs.
- Assist in various HR projects and continuous improvement initiatives.
- Ensure compliance with Data Privacy and Protection Guidelines.
- Act as the first point of contact for queries, issues, and concerns.
- Ensure that exposure to risk and liability is mitigated by ensuring compliance with collective agreements, labour legislation, employment law, and university and clinic policies and procedures.
- Develop, implement and/or maintain relevant human resources systems, documents and resources for the Clinic.
- Build and maintain exceptional working relationships with internal and external stakeholders.
- Ensure a high level of customer service is upheld in all interactions.
- Maintain awareness of office work priorities and projects in a team-oriented setting to ensure appropriate individuals have necessary supports in place.
- Write and edit confidential, sensitive correspondence and reports, which may include labour relations and personnel issues.
- Anticipate and identify issues and risks in a timely manner, providing credible and complete information to ensure issues are proactively addressed.
- Effectively manage and prioritize assigned projects to ensure completion within expected timelines.
- Understand the priorities of Human Resources and the Clinic so as to recognize the importance of requests and deal with them in a timely manner.
- Assist with identifying and communicating professional development opportunities to support employees’ competency development.
- Gather metrics and analytics as required.
- Assist with, or take responsibility for, special projects within the Clinic as assigned.
- Support the Human Resources Strategic Business Advisor with HR processes and centralized HR projects.
Education: A relevant University degree, preferably in Human Resources or related field.
Experience: A minimum of two (2) years of generalist Human Resources experience is preferred. Experience working in a diverse and inclusive environment is required. The demonstrated ability to support senior level administrators and to work effectively with confidential and sensitive information is essential. A high degree of understanding of university structures and processes and the ability to make informed recommendations and take action when necessary. Familiarity with university systems such as PAWS, AboutUS, ATS, and UniFi are assets, as is experience working in a unionized environment.
Skills: The successful candidate must be a multi-tasker who understands priorities and has proven problem-solving abilities; is creative, personable, and versatile; demonstrates an aptitude for working in a team-oriented atmosphere; possesses strong verbal and written communication skills, exemplary interpersonal skills, and exhibits strong attention to detail; possesses exceptional relationship building skills; is able to work independently and possesses a high standard of professional integrity in handling sensitive information. Demonstrated knowledge of MS Office Suite (including Word, Excel, and PowerPoint) and strong internet research skills are required.
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