CSSC Application Specialist

Do you have experience in providing technical support to customers? Would you like to work at one of the world’s leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality of life for people? If yes, then we have an interesting role for you What is the job about? Grundfos Canada is seeking a bilingual (English & French) Application Specialist/Engineer to join our CSSC (Customer Sales Support Centre) team and serve our CBS (Commercial Building Services) customers. As an Application Specialist, you will provide timely and effective technical advice to incoming inquiries, deliver world‑class customer service across telephone, e‑mail, live chat, instant messaging, and face‑to‑face, and support sales teams by handling tenders and project calculations. You will work on a hybrid schedule out of our Oakville, ON office and report to the CSSC Manager. Your main responsibilities Provide commercial and technical assistance to customers through various channels regarding product sizing, applications, system solutions, accessories, installations, and pricing. Support sales teams by handling tenders and projects, providing dimensions, specifications, calculations, delivery times, and operation‑maintenance solutions. Manage, coordinate, and administer low‑ to medium‑complexity project and service proposals from Bid/No Bid approval through to submission, including negotiations with the appropriate Manager/Director. Ensure a smooth handover of successful proposals to the project delivery team. Follow up on customer interactions within set Service Level Agreements (SLA). Process special orders and inquiries in coordination with suppliers. Provide first‑contact resolution on inquiries and decide on subsequent processing of business transactions based on defined processes. Offer pumping and system troubleshooting support to customers. Provide standard pricing, quotations, delivery information, and support order entry. Communicate, collaborate, and provide support related to the product segment or third‑party suppliers when local problem‑solving is unavailable. Assist and coordinate technical training for front‑line staff. Promote digital tools to customers using templates (GPC, GXS, MyGrundfos, Extranet, Chat). Your background Associate’s or Bachelor’s Degree in Engineering or equivalent work experience (3‑5 years). Ability to communicate in French and English (speaking, reading, and writing). 2+ years of experience in a similar position, including opportunity and quotation management with a technical background in pumps, HVAC, engineered‑to‑order, or building management systems. Fundamental product and application knowledge—interpreting type keys, distinguishing pumps from spare parts, kits from motors, and identifying product origins. Excellent communication and networking skills, with the ability to build trust with internal and external stakeholders. Working knowledge of Microsoft Office; experience using SAP (CRM/SD) is beneficial. Prior customer‑services experience and organizational, administrative, and accountability skills. Understanding of business structure, products, and key market needs to create a customer‑centric experience. Ability to prioritize and complete tasks to deliver desired outcomes within allotted timeframes. Experience delivering projects in technically complex and diverse environments on time, cost, and quality. Skill in engaging diverse stakeholder groups in difficult and complex situations. Relocation for this position cannot be supported; qualified candidates must have authorization to work in Canada without support. What’s in it for you? We’ll support your continuous learning and development, helping shape your long‑term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. In addition, your day‑to‑day benefits include: Well‑equipped home office support, while welcoming visits to our office for learning and fun. Flexible working hours and up to three days’ additional paid leave for volunteering. Annual bonuses, health insurance, parental support, internal well‑being consultants, and programmes. Access to the Grundfos Academy for further personal and professional development. Diverse, inclusive environment with employee‑led forums offering a safe space to connect and share openly. The salary range for this position is $77,100 to $89,000, with individual pay determined by market location and the candidate’s profile. This figure is one component of Grundfos’s total compensation and benefits package, which includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs. Certain roles are eligible for sales incentives based on revenue or utilization. If this job sounds appealing, please send your resume by clicking “Apply”. To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and get to know some of your future colleagues and why they love working at Grundfos by checking out “Meet our people”. We look forward to hearing from you. #J-18808-Ljbffr