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Computer Support Specialist

4 months ago

Mount Pearl, Canada Genoa Design International Full time

Join Genoa as a Computer Support Specialist and be at the forefront of providing top-tier support to end users If you are a great team player, with a passion for problem-solving and troubleshooting, we want you on our team.

At Genoa, our Information Technology team plays a pivotal role, providing service desk, infrastructure, and security management services. We enable other teams to achieve their goals, providing technology support and project coordination wherever it is needed. Our coworkers rely on us to ensure that technology and systems are available, secure, and ready to meet their needs to service Genoa’s customers. With a customer-focused approach, we drive continuous improvement into our practices, enabling Genoa to stay agile and empowering design and operations teams to reach their goals.

As a Computer Support Specialist, you'll engage and consult with all stakeholders, ensuring that technology and services used by Genoa are optimized throughout their lifecycle. Join us and become a key enabler of Genoa’s business success

WHAT YOU’LL DO

  • Conduct workstation setups, ensuring optimal performance and functionality.
  • Provide comprehensive maintenance and troubleshooting services for workstations.
  • Install and configure cutting-edge software and hardware to enhance end-user experiences.
  • Offer technical assistance and tailored training sessions to empower end-users.
  • Swiftly resolve software and hardware incidents, minimizing downtime and disruptions.
  • Execute timely firmware updates across all devices to ensure security and efficiency.
  • Administer user accounts, permissions, and passwords with meticulous attention to detail.
  • Research and present innovative hardware and software solutions to meet evolving needs.
  • Coordinate seamless procurement processes with trusted suppliers and service providers to streamline operations.

WHAT YOU’LL NEED IN YOUR TOOLKIT

  • Post-secondary education in computer science or a related field.
  • Proven experience in computer systems support, ensuring efficient resolution of technical issues.
  • Strong knowledge of hardware and software systems, and ability to diagnose issues effectively.
  • Strong customer service skills and a focus on enhancing satisfaction and productivity.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Adaptability and versatility to contribute effectively to team success in this dynamic role.
  • Experience in Microsoft products, support, deployment, and administration.

WHY YOU’LL LOVE WORKING WITH US

Here are some of the ways we keep the pep in our step:

  • Attractive compensation package.
  • RRSP matching program.
  • Comprehensive group insurance plan and EFAP program.
  • A generous amount of paid time off.
  • Modern, yet comfortable office space.
  • Teambuilding and social events.
  • Rewards and recognition to show appreciation to employees for their contributions and achievements.
  • Support for employee health and wellbeing by providing flexible work practices and wellness programs that promote physical, mental and emotional wellbeing.
  • A minimum of 8 paid volunteer hours each year.
  • An outstanding commitment to training, development, career growth.

EMBRACING A SEA OF DIFFERENCES

At Genoa Design, we foster a supportive and inclusive environment and are committed to ensuring that people can be their truest selves at work. We are dedicated to building a diverse team and promoting a sense of belonging. This commitment is built into our core values and our passion to celebrate each person’s unique abilities.

We achieve this by providing space for people to voice their ideas and opinions and by welcoming one another’s contributions. By actively involving community partners, we strive to constantly learn, develop, and progress in our pursuit of continuous improvement.

INTERESTED?

We know it’s rare for someone to meet 100% of the qualifications and you don’t need all the listed credentials to add incredible value to the team. We also know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you. If you are an initiative-taking individual and are prepared to complete the tasks as outlined above, apply in strictest confidence today.

If you require assistance in completing your application or need any accommodation throughout the recruitment process, please email your request to jobs@genoadesign.com and we would be happy to assist

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