Implementation Technician

1 week ago

Port Coquitlam, Canada Real Time Networks Inc. Full time

Real Time Networks Inc is a rapidly growing Vancouver-based company that has achieved outstanding success in the marketplace. We specialize in developing cutting-edge solutions that provide security, safety, and real-time tracking for keys and assets. Our industry-leading products, including KeyTracer key control systems and AssetTracer electronic smart lockers have solidified our position as market leaders.

Position and Scope

Reporting to the VP of Customer Delivery , this role will be responsible for installing and configuring all electronic key systems, Smart Locker systems and RFID Door Exit systems and providing training on the system and software to end users. This position also entails providing first and second level customer support within our Customer Services team during non-travel periods.

Responsibilities
  • Compiling and reviewing information required to install the system in accordance with the customer’s needs and within the system parameters.
  • Installing hardware according to manufacturer’s guidelines and specifications.
  • Performing system configuration, testing, and commissioning of RTN products, as well as providing basic training to end users and administrative staff.
  • Troubleshooting and resolving on-site deficiencies, including hardware repair/replacement as required Reconfiguring existing systems and/or perform system upgrades as required.
  • Planning and scheduling all steps for remotely installing customer equipment.
  • Leading 3rd Party Field Installation Service partners through remote customer installations.
  • Executing service calls for installation issues within warranty guidelines.
  • Preparing and providing reports as required by customers or management.
  • Establishing and maintaining timely communication with customer personnel.
  • Provide first and second level technical support for Customers and the Customer Services team.
  • Proactively develop relationships with customers during installation or support calls.
  • Collaborate with Operations, Customer Services and Product Development team to meet service and customer goals and project timelines.
What you bring
  • Experience in low-voltage electronics and troubleshooting is an asset.
  • Demonstrate solid judgement, critical thinking and problem-solving skills.
  • Detail-oriented with a focus on planning and delivery processes.
  • Proficient in professional English communication (phone, email, video) and the ability to build customer relationships.
  • Collaboratives effectively in team environment with proactive sense of urgency.
  • Maintains a high standard of quality focus and driven by a commitment to customer service.
  • Project management or planning experience an asset.
  • Prior training in WSIB, WHIMS and other safety programs would be an asset.
  • Previous experience with RFID products and technology is an asset.
Education and Experience
  • Post-Secondary education, preferably in disciplines such as computer science, electronics, or telecommunications would be an asset
  • 5+ years of product support with proven track record in troubleshooting product issues
  • Excellent verbal and written communication and customer service skills
  • Strong command of English both orally and written
  • Ability to lift 50 lbs and climb ladders

Transportation/Travel Information
  • Must have ability to travel to any US or Canada location; passport and valid driver’s license and a clean drivers abstract is required.
  • Ability to work on call and out of town when necessary, including travel across North America for installations
  • Criminal Background check will be required
Location
  • Port Coquitlam, BC. Hybrid work option available
Start Date
  • ASAP

Salary Range
  • $58K - $65K
What we offer
  • A competitive salary commensurate with experience and education
  • A compre hensive benefits program including extended medical and group insurance
  • RRSP matching and bonus eligibly after probationary period
  • Education Assistance benefits
To apply
  • In the subject line of your email, please indicate Implementation Technician (0424) and "RTN Way" in the body of the email to demonstrate your attention to detail and ensure that your application is processed correctly.
  • Only applications sent to the contact@realtimenetworks.com with a resume and cover letter will be considered.
  • Real Time Networks thanks all applicants for their interest and advises that only those selected for
    interview will be contacted. No phone calls please.

RTN is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.

We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

#J-18808-Ljbffr

  • Implementation Technician

    4 weeks ago

    Port Coquitlam, Canada Real Time Networks Inc Full time

    **Implementation Technician** **About the Job** Employment Type: Permanent, Full-time [5 days per week] Location: Remote Anticipated Start Date: Immediately Salary Range: $58K-$65K **About Real Time Networks** Real Time Networks Inc is a Vancouver, B.C. Canada based company experiencing rapid growth and continued success in the marketplace. Our...

  • Gis Technician

    1 month ago

    Port Coquitlam, Canada City of Port Coquitlam Full time

    **City of Port Coquitlam** **GIS Technician**: **Job ID **J0424-0538 **Organization**: City of Port Coquitlam **Job Title**: 24-054i - GIS Technician (Full-Time, Time Stated) **Job Type**: Time stated Full Time **Location**: Port Coquitlam, British Columbia, Canada - Find out why our AMAZING employees love working for the City of Port Coquitlam!_ -...

  • Full-time Behaviour Technician

    1 week ago

    Port Coquitlam, Canada Hollyburn Family Services Ltd. Full time

    **At Hollyburn**, we empower growth and inspire change, not only in the communities in which we serve, but with our employees as well. We believe in providing every employee the chance to build on their strengths, to discover new skills and to develop their career path with us whether you have just joined us, or have been with us for many years. If you’re...

  • Gis Technician

    2 weeks ago

    Port Coquitlam, British Columbia, Canada City of Port Coquitlam Full time

    City of Port CoquitlamGIS Technician:Job ID J Organization: City of Port CoquitlamJob Title: 24-054i - GIS Technician (Full-Time, Time Stated)Job Type: Time stated Full TimeLocation: Port Coquitlam, British Columbia, Canada Find out why our AMAZING employees love working for the City of Port Coquitlam_ Affectionately known as "PoCo", we are an awardwinning...

  • Field Service Technician

    2 weeks ago

    Port Coquitlam, Canada ABB Full time

    **Field Service Technician**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Maintenance Technician

    3 weeks ago

    Port Coquitlam, Canada Northern Gold Foods Ltd. Full time

    Northern Gold Foods in Port Coquitlam, British Columbia is looking for a Maintenance Electrician. We offer excellent wages and benefits and a reliable full-time work week. **ESSENTIAL QUALIFICATIONS**: - A strong background in machinery maintenance - Experience working with highspeed packaging systems - Good working knowledge of electrical, conveyors,...

  • Accounting Technician

    2 weeks ago

    Port Coquitlam, Canada Groupe AGF Full time

    **Do you know AGF Rebar?** AGF rebar is a division of the AGF Group, a Canadian leader in the supply and installation of reinforcing steel since 1948. AGF group is a Canadian-based company with activities in 10 countries. We specialize in rebar and have participated in many high-end projects like windmills, bridges, hospitals, sports complexes, commercial...

  • Fire Alarm Technician

    1 month ago

    Coquitlam, Canada Alpine West Systems Electrical Full time

    **Join Our Team at Alpine West Systems Electrical (AWSE)!** **Position**: Fire Alarm Technician Are you passionate about ensuring the safety and security of buildings? Do you have experience working with fire alarm systems? If so, we want you to join our team at Alpine West Systems Electrical (AWSE) as a Fire Alarm Technician! **About Us**: Alpine West...

  • Building Science Technician

    4 weeks ago

    Port Coquitlam, Canada Toro Group of Companies Full time

    JOB SUMMARY The construction industry has evolved substantially over the past 20 years in Building Science, a new concept across North America, becoming a singularity in construction. In order to keep up with the industry requirements, we support our project teams to ensure integrity of our product and installation. The position of Building Science...

  • Service Technician

    2 weeks ago

    Coquitlam, British Columbia, Canada Sani Marc Inc Full time

    Service Technician - Wood Wyant:Emploi - Permanent Full-time - Technician / Technical - maintenance / repairBranch: Coquitlam -Coquitlam British Columbia V3K 6T1As soon as possibleSchedule: No information (Day)**Description: Working at Sani Marc means:- Taking responsibility and control of your files by doing whatever it takes and making sure it's done...

  • Fire Alarm Technician

    2 weeks ago

    Coquitlam, British Columbia, Canada Alpine West Systems Electrical Full time

    Join Our Team at Alpine West Systems Electrical (AWSE)Position: Fire Alarm TechnicianAre you passionate about ensuring the safety and security of buildings? Do you have experience working with fire alarm systems? If so, we want you to join our team at Alpine West Systems Electrical (AWSE) as a Fire Alarm TechnicianAbout Us:Alpine West Systems Electrical...

  • Service Technician

    2 weeks ago

    Coquitlam, Canada Sani Marc Inc Full time

    **Service Technician - Wood Wyant**: Emploi - Permanent Full-time - **Technician / Technical - maintenance / repair** Branch: Coquitlam -Coquitlam British Columbia V3K 6T1 **As soon as possible**Schedule: No information (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility** and control of your files by doing whatever it takes...

  • Service Technician

    4 weeks ago

    Coquitlam, Canada Sani Marc Inc Full time

    **Service Technician - Wood Wyant**: Emploi - Permanent Full-time - **Technician / Technical - maintenance / repair** Branch: Coquitlam -Coquitlam British Columbia V3K 6T1 **As soon as possible**Schedule: No information (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility** and control of your files by doing whatever it takes...

  • Service Technician

    2 weeks ago

    Coquitlam, British Columbia, Canada Sani Marc Inc Full time

    Service Technician - Wood WyantEmploi - Permanent Full-time - Technician / Technical - maintenance / repairBranch office: Coquitlam -Coquitlam British Columbia V3K 6T1As soon as possibleSchedule: No information (Day)Description: Working at Sani Marc means:Taking responsibility and control of your files by doing whatever it takes and making sure it's done...

  • Accounting Technician Port Coquitlam, BC

    2 weeks ago

    Port Coquitlam, British Columbia, Canada AGF Group Full time

    Location : Port Coquitlam, BC Department : Job Conditions : Published On : May, 23rd 2024 Do you know AGF Rebar? AGF rebar is a division of the AGF Group, a Canadian leader in the supply and installation of reinforcing steel since 1948. AGF group is a Canadian-based company with activities in 10 countries. We specialize in rebar and have participated in many...

  • Accounting Technician Port Coquitlam, BC

    3 weeks ago

    Port Coquitlam, Canada AGF Group Full time

    Location : Port Coquitlam, BC Department : Job Conditions : Published On : May, 23rd 2024 Do you know AGF Rebar? AGF rebar is a division of the AGF Group, a Canadian leader in the supply and installation of reinforcing steel since 1948. AGF group is a Canadian-based company with activities in 10 countries. We specialize in rebar and have participated...

  • Accounting Technician Port Coquitlam, BC

    3 weeks ago

    Port Coquitlam, Canada AGF Group Full time

    Location : Port Coquitlam, BC Department : Job Conditions : Published On : May, 23rd 2024 Do you know AGF Rebar? AGF rebar is a division of the AGF Group, a Canadian leader in the supply and installation of reinforcing steel since 1948. AGF group is a Canadian-based company with activities in 10 countries. We specialize in rebar and have participated...

  • Service Technician

    4 weeks ago

    Coquitlam, Canada Sani Marc Inc Full time

    **Service Technician - Wood Wyant**: Emploi - Permanent Full-time - **Technician / Technical - maintenance / repair** Branch office: Coquitlam -Coquitlam British Columbia V3K 6T1 **As soon as possible**Schedule: No information (Day) **Salary**:50 000$ - 55 000$ **Description: **Working at Sani Marc means**: - ** Taking responsibility** and control of...

  • Safety/project Technician

    4 weeks ago

    Port Hope, Canada McNally Construction Full time

    **Company Overview**: At McNally, we pride ourselves on our ability to develop solutions to many unique challenges that present themselves on both land and water. Widely recognized as one of North America's leading tunnel and marine contractors, we have become synonymous with completing difficult and demanding projects. On the water we boast one of the best...

  • Marine Technician

    4 weeks ago

    Port Severn, Canada Starport Marina Full time

    **COMPENSATION BASED ON EXPERIENCE AND TRAINING** Role Summary** The Technician role is an integral part of the organization. Must have a positive attitude, able to take direction and work well with team members. We believe in continuing education of our Technicians. You will ensure implementation and compliance of health and safety, marina...