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General Manager

4 weeks ago

Kamloops BC, Canada Victoria Newitt Recruitment Inc. Full time

Victoria Newitt Recruitment Inc has been retained by Fraserway RV to search for a General Manager.

Position Profile:

The General Manager – Kamloops Dealership, is responsible for ensuring their team is set-up for success to deliver against key Dealership performance metrics that are also aligned with the Fraserway RV Mission, Vision and Values. They will work closely with the Vice President of Dealerships & Sales, to identify innovative ways to ensure their Dealership is poised for scalable and sustainable growth while maintaining Fraserway RVs’ core values.

Respect |Teamwork | Integrity | Customer Experience | Innovation | Social Action

The General Manager – Kamloops Dealership will bring vision, inspiration, and mentorship to their team, fostering a vibrant, inclusive environment that fuels creativity, stimulates positive morale, and sharing of ideas. Through strengthening the team's capabilities, the GM will serve as a proud ambassador for Fraserway RV within the industry and community. With adventure and a love for the outdoors at their core, this leader’s passion will ignite a similar spirit throughout the dealership. Success in this role will be defined by the collective achievements and growth of the teams they inspire and lead.

Mandate:

  • Ensure the Kamloops Dealership and People initiatives are aligned, and the team behaviours support the Company Mission, Vision & Values.
  • Lead and partner with the Dealership Team in understanding current strengths, areas of opportunity and challenges.
  • Inspire and lead the Dealership Team in identifying innovative and scalable business strategies and action plans that nurture its strengths, exploit areas of opportunity, and overcomes challenges.
  • In partnership with the Vice President of Dealerships & Sales and the National Leadership Team, achieve expected top-line, bottom-line and market-share results in alignment to short and long-term Dealership and overstretching Fraserway RV Business Objectives.
  • Drive and increase sales of RV’s, parts & service so that Fraserway RV is in the top two in market share.
  • Relentless pursuit of excellence in servicing our employees (eNPS) and our Customers (cNPS)

Primary Responsibilities:

  • Responsible for the oversight and administration of the Kamloops Dealership P&L.
  • Provide effective leadership and mentorship to the Dealership team, to ensure it capitalizes on the full potential of its valuable people resources and asset capabilities. Team comprised 6 direct reports and an overall dealership size of ~25 individuals.
  • In partnership with the Vice President of Dealerships & Sales and CFO, create the overall Dealership budget, with top line, bottom line, balance sheet and cash flow targets for RV Sales, F&I, Service. Rentals and Parts. Monitor the Kamloops Dealership finances and plan the future financial stability through appropriate investments and forecasting.
  • Proactively consult, brainstorm, share best practices and ideas with 12 Dealership General Manager colleagues.
  • Partner with the National Leadership Team, to identify strategies and go forward action plans to maintain a high level of customer satisfaction and delivery of KPI’s to include sales, service, parts, costs, quality, productivity, efficiency, safety, and morale.
  • In partnership with the National Sales Development Manager, responsible for driving sales and overseeing new and used inventory turns.
  • Partner with the Director, People & Culture and team to attract, hire and retain top talent. Ensure identified ‘HiPo’ employees are receiving appropriate and timely business and professional leadership development in preparation for greater roles of responsibility and all employees have visibility to opportunities they can aspire to, and an understanding of the professional development and learning required to do so.
  • In partnership with the Leadership Team, identify effective and targeted community communication and customer-facing activities, that also align with the overall company’s branding strategy, “The Place for Everything RV”.
  • Provide input to the Senior Director, Information Technology Services, to assist in identifying and leveraging digital strategies and sustainable systems to support the secure, consistent and efficient delivery of Dealership services.
  • Establish Dealership annual and longer term KPO’s (key performance objectives) in alignment to Dealership company top-line, bottom-line and market-share goals, and objectives.
  • Promote collaboration, innovative thinking and sharing of ideas, to identify best business & people practices.
  • Stay abreast of consumer trends, demands, changing tastes and competitor value propositions, to ensure our brands and models align with customer needs and wants.
  • Establish and maintain positive and prudent relationships with vendors.
  • Utilize technology to effectively market dealership offerings to target marketplace customers.
  • Ongoing soliciting of employee and customer feedback, to identify Dealership strengths and areas of opportunity & improvement.
  • Ensure employee understanding and adherence to safety procedures and standards.

Experiences, Skills & Education:

  • University Degree or College Diploma.
  • Minimum of 3 years successful related leadership experience at an executive management level within a regional or national customer service-driven business.
  • Able to see the “big picture” and work with their leadership team in developing strategies and action plans to achieve it.
  • Adept at assisting teams deconstruct complex information, identify critical control points and a clear path forward.
  • Proven success in growing an organization’s market share and profitability.
  • Stays abreast of industry and consumer interests. Good ability to anticipate future industry and consumer trends.
  • Strong strategist adept at assisting teams building out sub-set strategies and go-forward action plans, inclusive of ‘key’ stakeholder involvement, milestones, and timelines to achieve the end goal(s).
  • Ability to envision opportunities across a business and determine short-medium-long term priorities to seize them.
  • Broad understanding of sales, marketing, operations, risk management, finance, supply chain and talent management.
  • Demonstrated ability to lead an organization that is values-based, embracing innovative ideas and creative approaches.
  • Accomplished at identifying and refining business processes, systems, practices etc. that ensure delivery of unparalleled results for the business, employees, and customers.
  • Excellent organizational, time, priority, and project management skills.
  • Understands the importance of succession planning and employee development and leads the organization to set-up the appropriate human capital development structure to meet current and future needs.

Management Style:

  • Values led decision maker - Ensures the company Mission, Vision and Values are at the forefront of everything we do.
  • Collaborative, transparent, honest, and approachable leadership style, with an ability to relate to and lead individuals at all levels and encourage the exchange of ideas and information at all levels of an organization.
  • Active listener, and able to communicate in a genuine and clear manner.
  • Belief that a high-touch experience is paramount to customer satisfaction.
  • Consultative leadership and interpersonal style combined with senior management skills developed within a complex consumer B2C sales environment.
  • Collaborative and communicative leadership style that ensures team members are engaged and focused on common goals.
  • Inspires passion and commitment to achieving business and personal goals and objectives, leading by example to encourage an authentic, innovative approach to achieving personal, professional & corporate goals.
  • Proven ability to attract top talent and build cohesive high-performing teams.

Leadership Characteristics:

  • Visionary and Strategic Thinker
  • Inspirational Leader
  • Results-Driven
  • Customer-Centric
  • Innovative and Adaptable
  • Values-Driven
  • Collaborative and Inclusive
  • Coaching and Mentorship-Oriented
  • Data-Informed Decision Maker
  • Community and Industry Ambassador

Personal Characteristics:

  • Ambitious and Resilient
  • Passionate and Enthusiastic
  • Empathetic and People-Centered
  • Authentic and Honest
  • Self-Motivated and Accountable
  • Positive and Solution-Oriented
  • Curious and Open-Minded
  • Adaptable and Flexible
  • Highly Organized and Detail-Oriented
  • Charismatic and Persuasive

If this position suits your skills and experience, we want to talk to you

Please apply by submitting your resume and a covering letter outlining why you are a suitable candidate for this exciting role