Business Process Analyst

4 weeks ago

Old Toronto, Canada Home Capital Group Full time
Career Opportunities: Business Process Analyst (14824)

Requisition ID 14824 - Posted 11/02/2023 - Full Time - Underwriting - Toronto

Home Capital Group Inc., together with its operating subsidiary Home Trust Company, has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of our core residential and commercial mortgage lending business, the Company and its affiliates also offer complementary lending services and competitive deposit investment products. Our culture has been shaped by the passion and integrity of our people. Home Trust is a wholly-owned subsidiary of Home Capital Group, trading on the TSX under the symbol HCG.

Position Responsibilities
  • Manage the end-to-end completion of assigned activities and smaller initiatives designed to ensure business processes are optimized while risks are appropriately mitigated and are in alignment with established policies and guidelines, including the maintenance of the supporting procedures and communication of changes
  • Work closely with Underwriting team members and other stakeholders to document, map and analyze current state processes and identify areas for improvement 
  • Provide recommendations to management, feedback, and opinions to resolve problems and strengthen the client and employee experience across our secured lending processes.
  • Manage day-to-day issues to analyze and drive to resolution 
  • Identify patterns/trends in issues that are occurring through data-driven analysis, and recommend solutions to management to put longer term solutions in place to address repeating issues
  • Work closely with business partners, risk/governance groups to identify, examine and mitigate risks arising from business practices or to satisfy regulatory requirements
  • Support analysis and provide recommendations to management on immediate and longer-term steps to take to address identified business risks and issues
Formal Education
  • Post secondary degree or diploma preferred in related area
Related Experience
  • 2 years’ experience in Financial Industry, with 1-2 years’ experience in Underwriting-related activities, is an asset
  • Experience in Excel, Word, Visio, PowerPoint, and DevOps or JIRA. Use of Power BI an asset.
  • Relevant project or Agile experience is an asset.
  • Experience writing requirements and working with Technology partners an asset.
  • Data analysis
Skills
  • Problem solving - exceptional
  • Analytical thinking
  • Time management, highly organized
  • Microsoft Office products and standard applications (Virus Scanner, Adobe, Zip)
Position Complexities
  • Some work beyond standard hours
Acknowledgement

All employees of Home Capital Group Inc. must comply with all applicable Home Capital Group Inc, Home Trust Company, and specific Line of Business policies, standards, guidelines and controls. Additionally, all employees are obligated to become familiar with Home’s risk management framework and understand the operational risk management requirements within their specific business. Employees are also expected to understand and comply with the Company’s Code of Business Conduct & Ethics Policy at all times and escalate any issues or concerns through various reporting channels (i.e. Ombudsman, Compliance Hotline, Whistleblower Policy, etc).

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