Aftermarket Support Specialist

4 days ago

Surrey, Canada Finning Full time
Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview: Reporting to the Construction Industry Wear Products, Product Manager, the Aftermarket Support Specialist (AMSS) is an integral part of the Finning Aftermarket team, responsible for driving growth in market share for Caterpillar in Construction Industries. This role requires a challenging collection of skills, making the ideal candidate for this position an interdisciplinary blend of customer communication, sales and business development and to lead by influence skills. You are accountable for Caterpillar Wear parts' commercial success and market share growth.

This is a specialty Aftermarket sales and support role responsible for introducing and selling new specialized services and Wear parts to existing accounts. Primary responsibility is to grow undercarriage and ground-engaging tool (GET) sales within a given territory.

If you have been looking for this role to join Finning, please apply

Job Description:
  • Work to build strong customer and internal relationships.
  • Responsible for customer sales of Undercarriage and GET to all customers in the region.
  • Liaison between customers, account teams and Finning Product Managers.
  • Offer assistance to our customers and sales staff in product application, feature/benefits and understanding customer repair options.
  • Work closely with the internal Parts and Service Dept. about proper inventory, packaging and application.
  • Provide technical commodity support that assists our sales teams and customers to understand the value of our product offering.
Education & Experience:
  • Bachelor of Business Administration or an equivalent.
  • Technical and/or Parts experience is an asset.
  • 2+ years technical of technical sales experience.
  • Ability to demonstrate results in marketing or sales operations, understanding deeply how to capture the attention of internal sales teams and external channel partners and customers.
  • Expert persuasion skills and the ability to captivate a room when delivering presentations and product demonstrations, regardless of the seniority of the audience.
  • Self-driven, tenacious, and optimistic - infusing everyone in the office with energy, passion, and positivity.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. #J-18808-Ljbffr

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