ServiceNow-ITSM Integrations

3 weeks ago

Calgary, Canada Infosys Full time

Infosys is seeking a Senior ServiceNow Consultant. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.


Required Qualifications:
  • Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4+ years of Information Technology experience.
  • Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualification:
  • Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
  • Work closely with business partners and technical SMEs to define and implement required integrations with ServiceNow.
  • Be responsible for the implementation, ongoing enhancements, and support of all integrations with ServiceNow.
  • Provides advice on how business services are delivered with a vision for improvement.
  • Stays current on ServiceNow products and applicable integrated technologies.
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices.
  • Understand customer requirements, translate to solutions, and communicate to clients.
  • Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions.
  • Ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems.
  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
  • Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated.
  • Leads the Team in implementation of technical best practices, policies and procedures.
  • Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation.
  • Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices.
  • Minimum of 12 years overall experience in designing and implementing complex CSM, ITSM, ITOM, HR solutions and ITIL processes.
  • 6+ years of proven experience as an architect in designing and implementing ServiceNow CSM, ITSM, CMDB, Custom applications and integrating with several 3rd party applications.
  • 5+ years of development/configuration experience on the ServiceNow platform including Integration Hub and Mid Server.
  • At least 20 distinct integrations experience like Workday, PagerDuty, Azure, Slack, SAP.
  • Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
  • Good understanding of architecture/infrastructure concepts and ITIL implementation.
  • Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling.
  • Experience implementing systems using the Agile/Scrum methodology.
  • Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus.
  • ServiceNow Advanced System Administration.
  • ServiceNow Implementation Specialist.
  • Application Creation in ServiceNow.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Extensive travel may be required as per client and project needs.


About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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