ServiceNow Architect

3 weeks ago

Calgary Alberta, Calgary region, Canada Infosys Full time

Infosys is seeking a ServiceNow Architect. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.


Required Qualifications:

  • Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of Information Technology experience.
  • Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualification:

  • ServiceNow ITSM concepts, eBonding/ Integrations, Open Source solutions/ITAM
  • Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified
  • Expert Proficiency of working with ServiceNow platform for Global Customers
  • Design Frameworks and Methodologies; Non Functional Requirements
  • Architecture definition, design and development tools
  • Scripting, COTS , TMF standards like SID, eTOM, TAM
  • Experience in running operations with ITIL processes / ITIL certified.
  • Excellent Analytical and troubleshooting skill.
  • Excellent in Verbal, written communication.
  • Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
  • Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
  • Experienced in running operations following ITIL processes.
  • Experienced in writing RFPs solutions and presentations during client visits.
  • Experience with leading a geographically separated customers and onshore/offshore teams
  • Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
  • Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.
  • Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
  • Define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
  • Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
  • Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
  • Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems.
  • Experience designing and implementing client facing solutions leveraging involving ServiceNow.
  • Experience of performance compliant design, sustainable solution architecture
  • Experience implementing and integrating enterprise software applications.
  • Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
  • Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
  • Design and develop ServiceNow data model to support process integrations
  • Ability to understand ServiceNow lifecycle, multitask, time management skills
  • Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
  • Business analysis and requirements gathering abilities.
  • Ability to learn technology quickly through instruction and self-training
  • Practical experience with agile methodologies/tools

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