![STERIS Canada Corporation](https://media.trabajo.org/img/noimg.jpg)
Field Service Representative I
3 weeks ago
Select how often (in days) to receive an alert:
Job Title: Field Service Representative IDescription:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position SummaryAre you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Field Service Representative is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units. This is a high travel/commute role with significant driving and likely overnight stays.
What does travel look like?
You will be required to travel within a designated territory via company car with some air travel. Travel will include day trips, overnight trips, up to a week at a time. Your typical hours will vary depending on Customer needs.
Duties- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
- Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.
- Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities.
- Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
- Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
- Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
- Other duties as assigned.
Education/License Requirements
- Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred.
- High School Diploma or GED with minimally two years’ relevant experience required.
Experience/Skills Requirements
- Excellent interpersonal and Customer communication skills.
- Strong technical and troubleshooting skills
- Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
- Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
- Strong organizational and problem-solving skills
- Ability to work independently without supervision.
- Flexibility to handle multiple and changing priorities.
- Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
- The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
- Valid driver’s license.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
Job Category: Service/Technical Services
Job Segment: Maintenance, Infection Control, Customer Service Representative, Testing, Outside Sales, Manufacturing, Healthcare, Customer Service, Technology, Sales
-
Customer Service Representative I
2 weeks ago
Edmonton, Canada MacEwan University Full timeCUSTOMER SERVICE REPRESENTATIVE I **SPORT AND WELLNESS** **Competition No.** 24.02.40 **CATEGORY** **SALARY** **CLOSING DATE** - Full-Time Continuing (35 hours per week) MSA Band B (Steps 1-8): $18.89 - $27.48 per hour February 26, 2024**About Us**: - MacEwan University is where caring faculty help people connect their passions to their future paths....
-
Customer Service Representative I
3 weeks ago
Edmonton, Canada MacEwan University Full timeCUSTOMER SERVICE REPRESENTATIVE I - SPORT & WELLNESS**Competition No.** 23.07.173 **CATEGORY** **SALARY** **CLOSING DATE** - Full-Time Continuing (35 hours per week) MSA Band B (Steps 1-8): $18.61 - $27.07 per hour July 27, 2023About Us - MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the...
-
Customer Service Representative I
11 hours ago
Edmonton, Alberta, Canada MacEwan University Full timeCUSTOMER SERVICE REPRESENTATIVE ISPORT AND WELLNESSCompetition No. CATEGORYSALARYCLOSING DATE Full-Time Continuing (35 hours per week) MSA Band B (Steps 1-8): $ $27.48 per hourFebruary 26, 2024About Us: MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic...
-
Field Service Representative I
3 weeks ago
Edmonton, Canada STERIS Full timeAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Field...
-
Field Service Representative I
2 weeks ago
Edmonton, Canada STERIS Full timeAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Field...
-
Customer Service Representative I
2 hours ago
Edmonton, Alberta, Canada MacEwan University Full timeCUSTOMER SERVICE REPRESENTATIVE I SPORT & WELLNESSCompetition No.CATEGORYSALARYCLOSING DATE Full-Time Continuing (35 hours per week) MSA Band B (Steps 1-8): $ $27.07 per hour July 27, 2023About Us MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic...
-
Field Service Representative I
2 weeks ago
Edmonton, Canada STERIS Full timeAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Field...
-
Field Service Representative I
3 weeks ago
Edmonton, Canada STERIS Full timeAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Field...
-
Representative, Field Service
6 days ago
Edmonton, Canada Kemira Full timeLocation: Edmonton, CA- Location Details: Fort McMurray**Title**:Representative, Field Service**: **Field Services Representative - Fort McMurray** Location: Fort McMurray Alberta Category: Commercial - Communicate results, observations and findings appropriately - Regular meetings and communication with customer stakeholders to identify needs and possible...
-
Employer Account Services Representative I
1 week ago
Edmonton, Canada WCB Alberta Full timeCareers - WCB Alberta Job Title: Employer Account Services Representative I **Job Type**: Temporary Long Term (Fixed Term) / Full time Job Location: Edmonton, Alberta Employer Account Services Representative I Edmonton, Alberta Temporary Full Time Positions - One Year - Do you _ - aim to be a part of a team that helps injured people get better and get...
-
Customer Service Representative I
3 weeks ago
Edmonton, Canada MacEwan University Full timeCUSTOMER SERVICE REPRESENTATIVE I (2 POSITIONS - CASUAL) **CAMPUS SERVICES** **Competition No.** 24.05.159 **CATEGORY** **SALARY** **CLOSING DATE** - Casual (less than 35 hours per week) MSA Band B (Steps 1-8): $18.89 - $27.48 per hour June 16, 2024**About Us**: - MacEwan University is where caring faculty help people connect their passions to their...
-
Field Service Representative
6 days ago
Edmonton, Canada Shermco Industries Full time**About Shermco**: - Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and...
-
Field Technician I
2 months ago
Edmonton, Canada Core Lab Full time**FIELD TECHNICIAN I** SUMMARY The Field Technician I is accountable for collecting client samples from oil and gas wells and facilities within their assigned region. DUTIES AND RESPONSIBILITIES - Collect samples from oil/gas wells and facilities following Core Lab standard operating procedures. - Respond to client concerns and requests. - Train to become...
-
Employer Account Services Representative I
6 hours ago
Edmonton, Alberta, Canada WCB Alberta Full timeCareers - WCB AlbertaJob Title:Employer Account Services Representative IJob Type:Temporary Long Term (Fixed Term) / Full timeJob Location:Edmonton, AlbertaEmployer Account Services Representative IEdmonton, AlbertaTemporary Full Time Positions - One Year Do you _- aim to be a part of a team that helps injured people get better and get back to life?_- value...
-
Field Technician I
16 hours ago
Edmonton, Alberta, Canada Core Lab Full timeFIELD TECHNICIAN ISUMMARYThe Field Technician I is accountable for collecting client samples from oil and gas wells and facilities within their assigned region.DUTIES AND RESPONSIBILITIES Collect samples from oil/gas wells and facilities following Core Lab standard operating procedures. Respond to client concerns and requests. Train to become proficient in...
-
Field Service Representative
1 week ago
Edmonton, Canada Veolia Full time**Job Title: Field Service Representative**: - Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us._ - The collective expertise and passion of our people, combined with a broad...
-
Field Service Representative
8 hours ago
Edmonton, Alberta, Canada Beckman Coulter Diagnostics Full timeWondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...
-
Technical Sales Representative- Western Canada
3 weeks ago
Edmonton, Canada CAPITAL I INDUSTRIES INC Full timeTechnical Sales Representative- Western Canada Part Time / Full Time Technical Sales Representative- Western CanadaAre you a driven sales professional looking for a new opportunity to excel? Join our dynamic team at Capital I Industries Inc., where innovation meets integrity, quality drives efficiency, and collaboration fuels continuous improvement.Company...
-
Technical Sales Representative- Western Canada
3 weeks ago
Edmonton, Canada CAPITAL I INDUSTRIES INC Full timeTechnical Sales Representative- Western Canada Part Time / Full Time Technical Sales Representative- Western CanadaAre you a driven sales professional looking for a new opportunity to excel? Join our dynamic team at Capital I Industries Inc., where innovation meets integrity, quality drives efficiency, and collaboration fuels continuous improvement.Company...
-
Technical Sales Representative- Western Canada
3 weeks ago
Edmonton, Canada CAPITAL I INDUSTRIES INC Full timeTechnical Sales Representative- Western Canada Part Time / Full Time Technical Sales Representative- Western CanadaAre you a driven sales professional looking for a new opportunity to excel? Join our dynamic team at Capital I Industries Inc., where innovation meets integrity, quality drives efficiency, and collaboration fuels continuous improvement.Company...