Customer Experience Manager PT

3 weeks ago

Nanaimo, Canada Michaels Full time

Store - VANCOUVER ISLAND-NANAIMO, BC


Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Major Activities
  1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
  2. Develop and coach the team selling behaviors.
  3. Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
  4. Achieve your KPI's and manage the framing team to achieve their role KPI's.
  5. Review sales and production workload and build plans and sales floor time for networking.
  6. Manage and execute the inventory management processes as assigned.
  7. Manage and execute shrink and safety programs.
  8. Serve as Manager on Duty (MOD).
  9. Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Management activities of your team; utilize the leadership competencies for continued self-development.
  10. Partner with MOD's daily on the expectations of framing and other framers.
  11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
  12. Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  13. Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
  14. Acknowledge customers, help locate product and provide solutions.
  15. Assist with Omni channel processes.
  16. Other duties as assigned.
Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires: Retail management experience preferred.

Physical Requirements Work Environment
  1. Ability to remain standing for long periods of time.
  2. Ability to move throughout the store.
  3. Regular bending, lifting, carrying, reaching, and stretching.
  4. Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Legal Requirements

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Compensation

Total Base Pay Range for this Position:
$19.40 - $28.50

Join Us

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit Michaels Benefits

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