Bilingual Customer Success Specialist
2 weeks ago
Vretta is looking for a full-time bilingual (French) Customer Success Specialist to join our Customer Success team. This position requires excellent communication skills (English and French), a client-first attitude, creative problem-solving ability, and solid technical skills to be able to understand and resolve technical issues that our students, educators, and administrators may face. As a member of the Customer Success team at Vretta, the Customer Success Specialist will be responsible for delivering value by driving innovation through process and systems improvements that enable the ability to support our customers efficiently and effectively.
Responsibilities
Become the guru and point-person for the assigned products - understanding all features and to some extent the underlying structures driving the features.
Develop partnerships with key clients to help lubricate smooth execution of product use.
Help clients troubleshoot issues they encounter while using assigned products, and provide actionable tips to resolve their concerns.
Maintain communication and feedback channels between end-users and internal sales and project management teams through unique client engagement methods.
Construct product specs. and help roadmap their production based on market/client appetite and technical necessities.
Define strategy, goals, and requirements to support the continuous improvement initiatives in the assigned product and the processes.
Support the creation of new products and features in collaboration with the innovation team, technology team, and project management team by bringing end-user requirements and concerns to the table.
Requirements
MUST have excellent written and verbal communication skills in French and English.
Strong analytical and problem-solving skills.
At least two years of experience in a customer success role.
Required to work in the Eastern Standard Time Zone (EST).
Proficient with Microsoft Office Suite (Word, Excel, PPT, etc.).
Experience working with Mac, PC and Google devices.
Experience with Quality Assurance.
Self-starter with the ability to work under minimum supervision.
Candidates must be highly motivated, personable, and able to work as part of a team.
A genuine enthusiasm for education would be fantastic
Nice to Have
Bilingual proficiency in French
Basic knowledge of web development
Interest or prior experience in Education Technology
Why Join Vretta
Work in an environment where every individual's contribution is crucial to the company's culture, products, and clients.
Work at the forefront of education on products that make a meaningful impact on students' lives globally.
Organic and stable business model offering great stability for employees.
A globally distributed, diverse team that operates based on trust.
Remote work
Competitive benefits package and professional growth.
Lots of team activities and fun
About Vretta
We have dedicated the past 14 years to the modernization of assessment and learning experiences that have transformed educational practices for ministries of education, academic institutions, examination bodies, and training organizations around the world. Today, our team of over 100 architects, designers, technologists, psychometricians, and project ninjas support our partner's transition from legacy e-assessment and learning systems to world-class technology solutions that are efficient, equitable, and flexible, and drive student success. We welcome you to join us on our mission of allowing every student to succeed in their academic lives and beyond.
Applying
We look forward to hearing from you, but please note that due to the volume of applications that we usually receive for our job positions, only those shortlisted for the next steps will be contacted. Vretta is committed to providing reasonable accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs in all stages of the hiring process.
To stay in touch with Vretta and keep up-to-date on all open opportunities, follow us on LinkedIn, Facebook, and Twitter
-
Customer Success Specialist
2 days ago
Toronto, Canada NBM Staffing and recruitment Full timeFull job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...
-
Customer Success Specialist
1 day ago
Toronto, Canada NBM Staffing and recruitment Full timeFull job description Customer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...
-
Customer Success Manager
3 weeks ago
Toronto, Canada Enso Connect Full timeAre you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry. What We Do Enso Connect is...
-
Customer Success Manager
3 weeks ago
Toronto, Canada Enso Connect Full timeAre you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry. What We Do Enso Connect is...
-
Customer Success Manager
3 weeks ago
Toronto, Canada Enso Connect Full timeAre you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry.What We Do Enso Connect is a...
-
Customer Success Specialist
18 hours ago
Greater Toronto Area, Canada Help Desk Technology Full time**Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...
-
Bilingual Customer Success Associate
3 weeks ago
Old Toronto, Canada PayMyTuition Full timeServing on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes...
-
Bilingual Customer Success Associate
3 weeks ago
Old Toronto, Canada PayMyTuition Full timeServing on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes...
-
Bilingual Customer Success Associate
3 weeks ago
Toronto, ON, Canada PayMyTuition Full timeServing on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users. Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations...
-
Bilingual Customer Success Associate
4 weeks ago
Old Toronto, Canada PayMyTuition Full timeServing on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes...
-
Bilingual Customer Success
3 weeks ago
Toronto, Canada myBlueprint Full timeJoin us on our mission to engage every student in their journey from education to career._ **About myBlueprint** We're creating an active and engaging learning environment for all students, and are excited about what's next. Come grow your career with us! **About the Opportunity** Reporting to our Manager, Customer Success & Strategy, you will play an...
-
Manager, Customer Success
5 days ago
Toronto, Canada myBlueprint Full timeJoin us on our mission to engage every student in their journey from education to career._ **About myBlueprint** We're creating an active and engaging learning environment for all students, and are excited about what's next. Come grow your career with us! **About the Opportunity** Reporting to our Director of Customer Success, you will play an integral...
-
Manager, Customer Success
5 days ago
Toronto, Canada myBlueprint Full timeJoin us on our mission to engage every student in their journey from education to career._ **About myBlueprint** We're creating an active and engaging learning environment for all students, and are excited about what’s next. Come grow your career with us! **About the Opportunity** Reporting to our Director of Customer Success, you will play an integral...
-
Bilingual Customer Support Specialist
3 weeks ago
Toronto, Canada CB Canada Full timeThe Opportunity: The Customer Support Specialist facilitates and manages various processes (client specific) within the Contingent Workforce/SOW (Statement of Work) program and associated worker lifecycle process. The Customer Support Specialist provides front-line customer service to internal team members, clients, vendors and users for the various...
-
Bilingual Customer Care Specialist
6 days ago
Toronto, Canada First National Financial Full timeWe are hiring a Bilingual Customer Care Specialist! **Reporting To**: Manager, Customer Service **Full-Time/Part - Time**: Full-time **Posting Date**: April 11, 2024 **Closing Date**: April 25, 2024 **Hours of Work**: 8:30 a.m. - 5:00 p.m. **Grade**: 8.5 **Office Location**: Downtown Toronto Great location! Steps away from the main public transit...
-
Customer Solution Specialist
6 days ago
Toronto, Canada Rogers Communications Full timeThis is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...
-
Customer Success Specialist
3 weeks ago
Toronto, Canada TemboSocial Full timeAbout TemboSocial: TemboSocial is a growing employee engagement software company headquartered in Toronto's Junction neighbourhood. As an industry leader in Employee Recognition and Feedback, TemboSocial serves companies that are looking to inspire employee performance. TemboSocial has been serving global brands like Royal Bank, BMW, TD Bank, and DTE...
-
Customer Success Enablement Specialist
3 weeks ago
Toronto, ON, Canada Enable International Full timeAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we’re creating a...
-
Strategic Customer Success Manager
2 days ago
Toronto, Canada SysAid Technologies Full timeSysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and...
-
Bilingual Customer Care Specialist
7 days ago
Toronto, Canada Canada Life Assurance Company Full time**Job Description**: This position includes handling of activities related to the service of our industry leading Individual Health products. Customer Care Specialists provide prompt and courteous customer support to incoming inquiries from our existing and prospective clients. This position is hybrid in office and work from home. Hours of Operation are...