Live Well Consultant

4 weeks ago

Oakville, Canada Medcan Health Management Inc. Full time


Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:

Medcan is recruiting for an experienced sales professional with exceptional communication and client service skills to join our Live Well Navigator team. This individual will play a critical role in client experience by communicating with the client before/during/after their assessment in conjunction with Medcan’s clinical providers, educating and advising the client on a long-term plan to help achieve their health and wellness goals. The successful candidate will be a self stater, have a drive for finding the best solution for a client, possess a genuine passion for health and wellness, demonstrate a history of building trusting relationship with clients, and thrive in a fast-paced environment.

The Live Well Navigator will be responsible for generating revenue through consultative selling skills (Annual Health Assessment, membership and other Medcan services) based on the client’s goals to Live Well for Life. This is based on leveraging an in-depth knowledge of Medcan’s product and service offerings to recommend appropriate services to clients based on client need and aspirations.

The Accountabilities:

· Provide exceptional client service, build strong client relationships, serve as a brand ambassador

· Maintain exceptional product knowledge, brand history, selling points and featured seasonal services/products

· Achieve and exceed regular monthly, quarterly, and annual sales targets

· Manage a pipeline of current and potential members and their needs

· Follow-up with marketing leads regarding membership and Medcan services

· Respond to telephone and e-mail inquiries from internal and external clients

· Actively support the client retention process

· Ensure all administration is completed in accordance with Medcan policies and procedures

· Adapt to changing schedules based on daily client arrival and departure times

· Quote and discuss fees and payment policies

· Communicate client feedback

· Schedule, coordinate and retain all aspects of appointments

· Update client information on internal database

· Coordinate with other staff to ensure exceptional delivery of service

The Requirements:

· Minimum 2 years relevant experience in consultative sales

· Superior organizational and time management capabilities

· Exceptional written and verbal communication skills

· Prior experience in face-to-face client relationship management

· Experience in healthcare industry is an asset

· Intermediate level skills in MS Office (Word, Excel, PowerPoint, Outlook)

This is a full-time position, working 5 days a week from 6:30am-3:00pm at our Oakville clinic located at 2275 Upper Middle Road East. The Medcan Clinic is open Monday to Saturday so this the successful applicant may be required to work Saturdays.

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, and a genuine opportunity to grow.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s 50 Best Managed Companies

Internal applicant guidelines:

· Staff have to be at Medcan for a minimum of 12 months to apply

· Staff have to notify their Team Lead/Manager prior to applying

· Staff’s overall performance is considered in the application process

· All applicants will be notified on the status of their application by Human Resources

· Official transfer of successful applicants will occur only when their vacancy has been filled and trained- this requires communication between the former and new manager to determine date and a reasonable amount of time for the transition.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply


If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

About Us

Established in 1987, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 150 physicians, specialists, and allied health professionals, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 800 staff sees clients physically and virtually from our downtown Toronto, Oakville, and Collingwood locations.

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