Service Designers

3 weeks ago


Edmonton, Canada Vantix Systems Inc. Full time

The following may be delivered (iteratively) over the course of the project:

  • Integration of human-centred design methods into the program review and digital transformation projects.

  • Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.

  • Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions.

  • Based on user and GoA needs, goals, priorities, and opportunities, plan and deliver:

    • user and behavioral field research;

    • co-design workshops;

    • prototype design and testing;

    • journey map and service blueprint development;

    • process mapping;

    • service prototyping;

    • usability testing;

    • service performance measurement, analysis, and reporting; and

    • strategy and roadmap documents or diagrams.

  • Develop a depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.

  • Plan for the integration of specific design and development work into the overall service experience and measurement of results.

  • Work with program teams (executives and front-line staff) in the co-design and co-delivery of new processes and policies to effect change management.

  • Plan for the integration of the new solution into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.

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  • Service Designers

    1 week ago


    Edmonton, Canada Vantix Systems Inc. Full time

    Sample project delierables:Integration of human-centred design methods into program review and digital transformation projects.Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of user and employee experience across channels (mobile, web, social media, phone,...

  • Service Designers

    1 week ago


    Edmonton, Canada Vantix Systems Inc. Full time

    Sample project delierables:Integration of human-centred design methods into program review and digital transformation projects.Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of user and employee experience across channels (mobile, web, social media, phone,...

  • Service Designers

    1 week ago


    Edmonton, Canada Vantix Systems Inc. Full time

    Sample project delierables:Integration of human-centred design methods into program review and digital transformation projects.Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of user and employee experience across channels (mobile, web, social media, phone,...


  • Edmonton, AB, Canada Vantix Systems Inc. Full time

    The following may be delivered (iteratively) over the course of the project: Integration of human-centred design methods into the program review and digital transformation projects. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. Analysis of user and employee...


  • Edmonton, Canada Vantix Systems Inc Full time

    Description Our Client is seeking Service Designers to work on a product team using Agile Methodology, human-centered design, open-source languages and frameworks, and a cutting-edge enterprise containerization platform. The successful candidate will create a user-friendly and intuitive user experience based on service design principles. They take the lead...

  • Service Designers

    6 days ago


    Edmonton, AB, Canada Vantix Systems Inc. Full time

    Sample project delierables: Integration of human-centred design methods into program review and digital transformation projects. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. Analysis of user and employee experience across channels (mobile, web, social media,...


  • Edmonton, Canada Vantix Systems Inc Full time

    Description Our Client is seeking Service Designers to work on a product team using Agile Methodology, human-centered design, open-source languages and frameworks, and a cutting-edge enterprise containerization platform. The successful candidate will create a user-friendly and intuitive user experience based on service design principles. They take the lead...

  • Service Designer

    6 days ago


    Edmonton, AB, Canada Vantix Systems Inc. Full time

    Sample project delierables: Integration of human-centred design methods into program review and digital transformation projects. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. Analysis of user and employee experience across channels (mobile, web, social...

  • Service Designers

    3 weeks ago


    Edmonton, AB, Canada Vantix Systems Inc. Full time

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