Service Designer

1 month ago


Edmonton AB, Canada Vantix Systems Inc. Full time

Sample project delierables:
Integration of human-centred design methods into program review and digital transformation projects.
Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) user and behavioral field research;
co-design workshops;
prototype design and testing;
journey map and service blueprint development;
service prototyping;
usability testing;
service performance measurement, analysis, and reporting; A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.
A plan for the integration of specific design and development work into the overall service experience and measurement of results.
Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.

Minimum of 2 years experience with Service design research and outputs.
Must provide 2 project examples in detail including description of project overview and approach.
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  • Edmonton, AB, Canada Vantix Systems Inc. Full time

    The following may be delivered (iteratively) over the course of the project: Integration of human-centred design methods into the program review and digital transformation projects. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. Analysis of user and employee...

  • Service Designers

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    Edmonton, AB, Canada Vantix Systems Inc. Full time

    Sample project delierables: Integration of human-centred design methods into program review and digital transformation projects. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. Analysis of user and employee experience across channels (mobile, web, social media,...

  • Service Designers

    2 months ago


    Edmonton, AB, Canada Vantix Systems Inc. Full time

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  • Service Designers

    1 week ago


    Edmonton, Canada Vantix Systems Inc. Full time

    Sample project delierables:Integration of human-centred design methods into program review and digital transformation projects.Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of user and employee experience across channels (mobile, web, social media, phone,...

  • Service Designers

    1 week ago


    Edmonton, Canada Vantix Systems Inc. Full time

    Sample project delierables:Integration of human-centred design methods into program review and digital transformation projects.Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of user and employee experience across channels (mobile, web, social media, phone,...

  • Service Designers

    1 month ago


    Edmonton, Canada Vantix Systems Inc. Full time

    Sample project delierables:Integration of human-centred design methods into program review and digital transformation projects.Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of user and employee experience across channels (mobile, web, social media, phone,...

  • Service Designers

    1 month ago


    Edmonton, Canada Vantix Systems Inc. Full time

    Sample project delierables:Integration of human-centred design methods into program review and digital transformation projects.Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of user and employee experience across channels (mobile, web, social media, phone,...

  • Service Designers

    1 month ago


    Edmonton, Canada Vantix Systems Inc. Full time

    Sample project delierables:Integration of human-centred design methods into program review and digital transformation projects.Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of user and employee experience across channels (mobile, web, social media, phone,...

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