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Information Technology Support Technician

4 months ago

Waterloo, Canada Insight Global Full time

Must haves:3-5 years of experience with Windows OS support / Help Desk supportActive Directory ExperienceOffice 365 experience Ticketing system experience Plusses:Experience with ServiceNow ticketing systemTier 1 and tier 2 support Certifications Day-to-Day Insight Global is seeking a Helpdesk tech for one of their simulation software engineering companies. This person will be sitting onsite in the Canonsburg location. 60% of their day will be doing ticketing and 40% of their day will be upkeep of end users and support. Responsibilities will include – Provide tier-1 and tier-2 support to the end user either physically or through remote support toolsManage, create, respond to, and resolve Incidents and Service Requests adhering to pre-defined processes and SLAEnd User Support Adhere to documented Asset Management procedures and maintain accurate records in the CMDBTroubleshooting issues related to Microsoft Office tools including O365 and MS TeamsConfiguration and troubleshooting of basic issues related to (but not limited to) virtual machines, networks / network protocols, and Windows File SharesAssist with the onboarding and offboarding of employees (remote and in-person)Compensation:$23/hr to $26/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.