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Service Technician

1 month ago

KitchenerWaterloo, Canada Information Network Systems Inc. Full time

Your role will be multifaceted as INS expands its service offering to IT Managed services.
- You will provide install, repair and service support on multi-function printers in customer’s locations.
- Leveraging our toolsets you will proactively monitor our client’s network devices to exceed promised SLA’s and to ensure maximum uptime.
- Train end users on printer / MFP hardware
- You will provide local hands-on IT support to our customers, working together with Advanced Technical Services Specialists from our remote IT Managed Services team.
- Accurately and timely logging of problems and resolutions for assigned tickets in CRM tool

**Who We Are**

What makes INS unique? It’s our commitment to providing our clients with the best service possible. Our factory trained technicians have over 100 years of combined experience working at INS and are known for being meticulous and personable.

INS has been serving Kitchener, Waterloo, Cambridge, Guelph, London and surrounding areas for over 50 years. Our solutions include printing, mailing, document management, phone systems and more recently IT services.

**What We Need**
- Excellent customer service and communication skills (verbal and written) to effectively engage with clients
- Ability to handle multiple requests at one time, adjusting priorities and working with a sense of urgency to deliver an excellent client experience
- Ability to work productively both independently and within a team environment
- Have an understanding of IT troubleshooting techniques and methodologies
- Valid driver’s license and 24/7 access to a vehicle
- Degree/Diploma in a technology related field is encouraged [electronics / electrical repair]
- IT technical certifications are considered an asset

**What We Offer**

We offer a collaborative, transparent and engaging culture working with awesome technology and people We offer an environment that supports and recognizes your professional growth including access to technical training. In addition, we provide competitive compensation and group benefits.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Work remotely:

- No

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person