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Director of Patient Access
4 months ago
Role Title: Director of Patient Access
Location: Sellersville, PA 18960
Duration: 3-6 Months Contract to Hire (High potential for conversion to permanent)
Job Description:
The Director of Patient Access plans, directs, supervises, coordinates, and monitors patient registration policies and procedures for all inpatient and outpatient care on a continuous basis to provide safe and expedient care for the patient. The director also serves as a liaison with physicians, nursing, and ancillary departments to continually provide quality care during the scheduling and registration process. This position also manages Central Scheduling including all of the ancillary departments' outpatient appointments. Includes insurance verification, pre-cert verification, co-pay validation, as well as out-of-pocket estimation.
Essential Functions:
- Observes, monitors, and posts requirements of the state and federal government in regard to prevention of discrimination to comply with regulations.
- Acts as a resource to patients, families, clinicians with regard to access to medical care, costs, resources, charity care etc.
- Follows all GVH policies with regards to conduct, payroll, and progressive discipline.
- Knows and applies principles of staffing for registration processing and has staff coverage to continually provide for timely processing.
- Interviews and hires according to Hospital policies for staffing needs when applicable.
- Provides new employees with orientation and on-the-job training so employees have necessary registration/scheduling skills.
- Conducts Performance Evaluations with an emphasis on the patient experience.
- Develops and promotes the departmental budget, capital budget for each site.
- Works collaboratively with other members of the Revenue Cycle to identify opportunities for efficiencies.
- Leads Patient Access performance initiatives.
- Creates/implements staffing plans for each site based on volumes and hours of operation.
- Monitors/trends and reports Key performance indicators. Defines action plans to address any deficiencies.
- Defines and implements quality and productivity metrics to ensure each staff member's efforts are maximized.
- Maintains current knowledge of all 3rd party payors. Implements policies/procedures to ensure compliance with regulations.
- Ensures adequate resources and technology are in place to provide optimal service levels to patients and clinicians.
- Manages a team of 6-20 members.
QUALIFICATIONS:
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor's Degree in Business, Health Administration, or similar field of study.
- Over 5 years of experience in Hospital Patient Registration.
