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Front Desk Supervisor

2 months ago

Edmonton, Canada Pomeroy Lodging LP Full time

We are looking for a Front Desk Supervisor to join our team

If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you

Job Description

As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Key Focuses

  • Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
  • Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
  • Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
  • Processes check-ins, check-outs, registers transactions, and provides information on hotel services and room location.
  • Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
  • Maintains product knowledge of all room types, promotions, rate plans, and hotel and community amenities.

Experience/Passions/Education


  • Previous experience in front desk or in a hotel is an asset.
  • Proficient in English.
  • Tech-savvy.

Working Conditions


This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

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