Account Supervisor

4 months ago

Old Toronto, Canada Epsilon Data Interactive, Inc. Full time

The Account Supervisor will be the primary day-to-day contact for a luxury automotive client on the Retail side of the business, as well as internal teams supporting various direct marketing programs. You will be responsible for leading the management and implementation of client programs and initiatives while ensuring timely and flawless program execution.

Core Responsibilities:

  • Work across Epsilon to support client programs/needs, coordinating efforts among Creative, Production, Digital (Display, Social, Search), Email, Data/Analytics, Accounting/Billing, Third Party vendors, etc.
  • Ability to work with all levels and roles within Epsilon and the client’s organization; if local, will work part-time at the client’s facility
  • Solid understanding of direct/digital marketing best practices, effectively communicate strategies to the client via email, phone, and in-person meetings
  • Own the creative process from an Account perspective, direct internal teams, develop creative briefs, schedules, and estimates
  • Oversee production schedules for digital, email, and direct mail; ensure accuracy and quality of all materials
  • Negotiate client and agency needs to optimize resources, efficiency, and account profitability
  • Assist with proposals, budgets, billing, presentations, planning documents, etc.
  • Train client and internal partners on client programs and services
  • Support Outside Sales Managers in growing core business
  • Extremely organized, detail-oriented with a recall for day-to-day activities
  • Perform in an environment that encourages a “roll up your sleeves” work style approach

General Expectations:

  • Successfully work independently with limited direct supervision
  • Develop and manage client relationship
  • Participate in client’s marketing planning processes
  • Propose strategic improvements, plan for future marketing requirements, increase program efficiency
  • Work closely with Account leads for financial success
  • Resolve program issues, analyze results, conduct competitive research, issue reports to client

Additional background/skills required:

  • Bachelor's degree in Business, Marketing or Communications - Preferred
  • Minimum 5-7 years’ experience in marketing services with emphasis on digital marketing, email, and direct mail
  • Excellent written and verbal communication skills
  • Proven track record in execution of detailed projects, critical decision-making skills
  • Work well under pressure in a fast-paced environment
  • Extremely organized, detail-oriented with ability to multi-task and exceed client expectations
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