Store Manager

2 weeks ago

Port Coquitlam, Canada Summit Tools Full time

Job Position: Store Manager (Port Coquitlam)

WHO ARE WE?

We are a proud Canadian company in operation since 1993. We are a well-established leader in Power Tools, Power Tools Accessories, Hand Tools, and other categories. We have 4 store locations, a Distribution Center, and a Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a broad spectrum of clients from Contractors, Trades, and Industrial users. We take pride in serving their needs. We are creating new and more opportunities for our team through expansion.

WHAT WE OFFER OUR EMPLOYEES?

  • We are expanding and hiring candidates who are looking for growth and development opportunities within our field.
  • Competitive compensation.
  • Comprehensive Benefit Package – extended health, dental, long-term disability, and term life insurance.
  • All Staff are full-time which creates a stable work environment.
  • We are offering advancements through multiple channels – Contractor/Trade Sales, Distribution, and Head Office.

Job Description:

Reporting to the Regional Manager, the Store Manager occupies a critical position enabling the organization to achieve its objectives. The desired candidate is ambitious, eager for success and results, has strong sales experience, the ability to maintain and coordinate daily operations (cash registers, sales, office, inventory, and warehouse), and demonstrates a passion for the tool industry. The store manager leads a team that excels in the execution of all tasks according to the procedures established by the head office.

The candidate is responsible for the financial results of his branch as well as continued net growth. The quality of customer service and the customer experience is his first priority. This role also involves continuous training in terms of product knowledge and marketing strategies, with special attention to the immediate market to maintain its position. The store manager must demonstrate leadership towards his team in order to recruit, train, stimulate, and develop a robust team dealing with daily tasks. The store manager also excels at mentoring his team and will be comfortable managing a high-traffic retail store of approximately 15,000 sq.ft. and containing nearly 8,000 products.

Main Responsibilities:

  • Demonstrate daily leadership skills to build and support the store team (cashiers, sales, inventory, stock, warehouse, etc.).
  • Lead daily walks on the floor and Warehouse with area managers and area owners to assure all standards are followed (in stock, price, and promotions are tagged properly, assure daily action plan is ready for the team, train to improve team knowledge and assure cleanliness for customers).
  • Sales-oriented, with the ability to develop relationships with customers and supplier representatives.
  • Interview candidates to find the best fits with our company to build a strong team including job search and managing our recruiting management system.
  • Organize daily clerical tasks effectively (Payworks forms, hiring forms, statutory change, e-mails, action plans).
  • Collaborate with head office and other stores to facilitate efficient communication.
  • Audit company standards to assure procedures conformity in office administration, Warehouse, and Inventory management.
  • Prepare job postings periodically.
  • Oversee area managers' scheduling to align with business needs.
  • Follow team performance management with area managers.
  • Conduct monthly benchmarks to stay ahead of the competition.

Experience:

  • Minimum 3 to 5 years of retail store management (management of all departments, warehouse, sales, cash register, merchandising, etc.).
  • Minimum 3 years in the tool industry or another industry related to tooling.
  • Must have delivered concrete results in sales, merchandising, and marketing.
  • Must have delivered concrete results in terms of sales growth and profitability.
  • Must have the ability to work in an organized manner, with a work ethic where judgment, logical reasoning, and initiative are advocated and used daily.
  • Must have vast product knowledge and the ability to transmit it to his team or use it in a sales context with major accounts.
  • Must know how to counter theft and prevent it.
  • Must be able to adapt to changes, delays, and unforeseen events in a positive and professional manner.
  • Must be able to stand and/or walk for long periods and lift up to 50 pounds.

Skills:

  • Excellent business knowledge.
  • Ability to bring the team together towards a common goal.
  • High rigor towards inventory management.
  • Excellent attention to detail.
  • Excellent ability to develop, integrate, and maintain work procedures.
  • Ability and thirst for continuous learning and ability to transmit the knowledge acquired to his team.
  • Excellent ability to communicate verbally and in writing.
  • Excellent interpersonal skills and ability to develop business relationships.
  • Excellent organizational skills and ability to multi-task.
  • Ability to achieve one or more objectives in a context of short deadlines.
  • Training in management or business administration is an asset.
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