Scheduling & Dispatch Coordinator

6 days ago


Mississauga, Canada ABL Employment.com Full time

Our client is a top player in the maintenance and repair solutions sector, dedicated to delivering exceptional customer service and efficiency. They are currently seeking a skilled and dynamic individual to join their team as a Scheduling & Dispatch Coordinator. This role will play a pivotal part in optimizing their scheduling operations and supporting their field technicians to ensure seamless service delivery.

Responsibilities:
– Efficiently plan and schedule technicians for jobs, optimizing travel time, minimizing duplication, and maximizing revenue.
– Track and monitor work orders, ensuring accurate parts ordering and receipt.
– Schedule pick-ups and jobs across multiple locations, managing urgent and emergency calls against existing work schedules.
– Coordinate technician assignments and optimize helper-senior technician combinations.
– Manage routes, traffic times, and other logistics to enhance efficiency.
– Create accurate work orders and dispatch service calls effectively.
– Communicate expectations and support field technicians.
– Ensure adherence to customer processes and safety protocols.
– Handle customer invoicing and maintain organized filing systems.
– Collect, inspect, and track technicians’ time entries for payroll processing.
– Manage fleet operations, including truck readiness, inventory stocking, licensing, insurance, and maintenance.
– Oversee health, safety, training, and compliance requirements for technicians.

Qualifications:
– Excellent written and verbal communication skills.
– Strong attention to detail.
– Good interpersonal skills.
– Thorough knowledge of GTA and Greater Golden Horseshoe areas.
– Familiarity with Housecall Pro Software and Geo-locator tools preferred.
– Proficiency in MS Office Suite, MS Outlook, and Google Maps.
– Experience in logistics management.
– Ability to thrive in a dynamic, fast-paced environment.

Apply now to begin discussing your career goals with ABL Direct. Your application will generate a profile in our system and you will receive a reach out from our virtual recruiter to better understand your career goals. If you have the relevant experience that we need for the job, you will be contacted to discuss your application further.

Alternatively, you can send your resume to direct@ablcareers.com and reference job ID #24746.

Skills often associated with this position: Scheduling & Dispatch Coordinator; Logistics; Supply Chain; Geo-locator

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