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Broker Relationship Manager

3 months ago

Ottawa, Canada Aviva plc Full time

Broker Relationship Manager page is loaded Broker Relationship Manager Apply locations Ottawa (CA) posted on Posted 2 Days Ago job requisition id R-139973

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking for a Broker Relationship Manager whose primary purpose in this role is to drive all aspects of the business relationship (a comprehensive business consultant), helping a broker grow beyond just their relationship with Aviva. With a focus on profit management, strategic business opportunities and partnership, marketing campaigns, etc., for all lines of business, including Personal Lines (group, specialty and retail,) Commercial Lines, and all Aviva brands (Elite, Traders, etc.), ensuring brokers are receiving the support they need to deliver on their business.

Come join our team

What you'll do:

  • Ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators

  • Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers

  • Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital

  • Provide brokers with creative solutions to their business challenges, strengthening our partnerships

  • Profit management through disciplined broker / portfolio management

  • Give brokers insights into their portfolios to help them manage their business (and ours)

  • Use analytics to identify trends, mix of business problems, LR issues, etc.

  • Drive rehab processes where applicable

  • Business planning and execution through the development of plans with brokers that align with Aviva’s territorial and line of business objectives

  • Identifying strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identifying acquisition targets as well as consolidators

  • Succession planning activities to fill any gaps

  • Relationship management through building and strengthening relationships with principals, mid-managers, key producers and frontline staff

  • Drive sales and marketing activities by aligning to the business plan, help brokers to grow their portfolios with Aviva

  • Develop solutions and find answers for their brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva.

What you'll bring:

  • University – undergraduate degree or equivalent experience

  • CIP designation

  • 8-10 years of related experience in the insurance industry

  • Portfolio management and marketing experience

  • Strong analytical and decision-making capabilities

  • Relationship management skills

  • Customer and results focused

  • Strong networking capabilities

  • Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities

  • Sophisticated negotiation skills

  • Strategic problem solver

  • Excellent oral and written communication skills

What you’ll get:

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Outstanding Career Development opportunities.

  • We’ll support your professional development education.

  • Competitive vacation package with the option to purchase 5 extra days off per year

  • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

  • Corporate wellness programs to support our employees’ physical and mental health

  • Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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About Us

We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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