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Head Host

2 months ago

Toronto, Canada Toronto Beach Club Full time
Toronto Beach Club is currently looking for a Head Host to join our FOH team

Reporting to the Front of House management team, the Head Host is the first and last impression for our guests, and as such, this role should never be undervalued. The Head Host is a personal representation of the service and overall brand experience. Whether guests are waiting to be seated, picking up a take-out order, or inquiring about the restaurant, it is the job of the Head Host to ensure our guests feel welcomed and appreciated.

DUTIES & RESPONSIBILITIES:

Create a positive guest experience that begins with a friendly greeting and warm smile
Accurately take reservations that optimize each service period
Manage Host team and clearly delegate tasks and responsibilities to team members
Efficiently maintain and organize restaurant by managing guest flow, maximizing seating capacity and communicating all special requirements to both BOH and FOH
Escort guests to their table, engage them in conversation and seat them accordingly
Recognize and acknowledge repeat & VIP guests and their preferences
Maintain knowledge of menu items, table numbers and server sections
Assist with take-out orders and ensure orders are prepared as requested

SKILLS & QUALIFICATIONS:

3+ years’ experience in similar high-volume environment
A positive, energetic outlook and a keen eye for detail
Enjoys working with people and has a passion for hospitality
Excellent organization and time management skills
Ability to proactively anticipate guest needs and exceed expectations
Excellent communication skills; verbal and written
Able to work under pressure and excel in a fast-paced environment
Understands the dynamic of a team working towards the common goal

WHY WORK FOR US?

Competitive Wages
Discounts at all Scale Hospitality Group Restaurants
Corporate Goodlife Fitness Rates
FUN Team and Culture
Training, Development and Education Reimbursement

SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.