Current jobs related to Technical Support Representative, Tier 1 - Montreal - Beanfield Technologies Inc.
-
Technical Support Representative
3 weeks ago
Montreal, Canada Recrute Action Full timeTechnical Support Representative Our client a leading provider of technology services is seeking two skilled Technical Support Representatives. You ll be the primary contact for customers needing technical assistance responsible for diagnosing and resolving issues while ensuring compliance with client standards.What is in it for you: Hourly salary of...
-
Technical Support Representative
1 month ago
Montreal, Canada Recrute Action Full timeTechnical SupportRepresentativeOurclient a leading provider of technology services is seeking twoskilled Technical Support Representatives. You ll be the primarycontact for customers needing technical assistance responsible fordiagnosing and resolving issues while ensuring compliance withclientstandards.Whatis in it foryou:Hourly salary of $18 to $19 based...
-
Technical Support Representative Day Shift
3 weeks ago
Montreal, Canada Recrute Action Full timeTechnical Support Representative (Day Shift) Our client a leading provider of technology services is seeking two skilled Technical Support Representatives. You ll be the primary contact for customers needing technical assistance responsible for diagnosing and resolving issues while ensuring compliance with client standards.What is in it for you: Hourly...
-
Technical Support Representative Day Shift
1 month ago
Montreal, Canada Recrute Action Full timeTechnical SupportRepresentative (Day Shift)Ourclient a leading provider of technology services is seeking twoskilled Technical Support Representatives. You ll be the primarycontact for customers needing technical assistance responsible fordiagnosing and resolving issues while ensuring compliance withclientstandards.Whatis in it foryou:Hourly salary of $18 to...
-
Tier 1 Technical Support Representative
1 month ago
Montreal, Canada Beanfield Technologies Inc. Full timeNotre entreprise :Nous construisons des communautés, pas seulement des réseaux. Nous pensons que les personnes sont au cœur de tout ce que nous faisons. Nous nous engageons à améliorer la vie de nos clients, de nos employés et des communautés dans lesquelles nous vivons et travaillons. Fondés dans le quartier mal desservi de Liberty Village à...
-
Customer Service Representative
3 weeks ago
Montreal, Quebec, Canada Marsh & McLennan Companies Full timeCustomer Service RepresentativeMarsh & McLennan Companies is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional support to our clients, resolving technical issues and ensuring seamless access to our web portal.Key Responsibilities:Provide technical...
-
Customer Service Representative
3 weeks ago
Montreal, Quebec, Canada Marsh & McLennan Companies Full timeCustomer Service RepresentativeMarsh & McLennan Companies is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional support to our clients, resolving technical issues and ensuring seamless access to our web portal.Key Responsibilities:Provide technical...
-
Technical Representative
3 weeks ago
Montreal, Quebec, Canada Vertex Full timeJob Title: Technical RepresentativeWe are seeking a highly skilled Technical Representative to join our experienced team at Vertex. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide mechanical engineering information to customers, ensuring accurate...
-
Technical Representative
3 weeks ago
Montreal, Quebec, Canada Vertex Full timeJob Title: Technical RepresentativeWe are seeking a highly skilled Technical Representative to join our experienced team at Vertex. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide mechanical engineering information to customers, ensuring accurate...
-
Customer Service Representative
2 weeks ago
Montreal, Quebec, Canada Marsh Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide technical web support to our clients, resolving access and MFA issues in a timely and professional manner. You will also manage administrative tasks to maximize organizational efficiency and contribute to the...
-
Canada research chair position
3 months ago
Montreal, Canada ÉTS - École de technologie supérieure Full timeCALL FOR APPLICATIONSCANADA RESEARCH CHAIR POSITION (NSERC, TIER 1)Posted from August 9 to October 8, 2024THE INSTITUTION'S COMMITMENT TO EQUITY, DIVERSITY AND INCLUSIONIn accordance with its own recruitment policies, as well as the "Equal Access to Employment Program", ÉTS promotes excellence in research and research training, and guarantees equal...
-
Technical Service Representative
1 month ago
Montreal, Quebec, Canada Best Buy Full timeTechnical Service RepresentativeWe are seeking a highly skilled and enthusiastic Technical Service Representative to join our team at Best Buy. As a Technical Service Representative, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide technical support to customers by...
-
Technical Service Representative
4 weeks ago
Montreal, Quebec, Canada Best Buy Full timeTechnical Service RepresentativeWe are seeking a highly skilled and enthusiastic Technical Service Representative to join our team at Best Buy. As a Technical Service Representative, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide technical support to customers by...
-
Technical Representative
1 week ago
Montreal, Quebec, Canada Vertex Full timeAt Vertex, we are seeking a skilled Technical Representative to join our experienced team. As a key member of our organization, you will be responsible for providing mechanical engineering information to customers, analyzing projects, and ensuring constant communication with our clients.Key Responsibilities:Provide technical support to customers in a...
-
Montreal, Quebec, Canada John Brooks Company Full timeJob Title: Technical Sales Representative, Municipal MarketsAt John Brooks Company, we are seeking a highly motivated and experienced Technical Sales Representative to join our team. As a Technical Sales Representative, you will be responsible for providing top-notch technical sales support to customers in the municipal market.Key Responsibilities:Provide...
-
Montreal, Quebec, Canada John Brooks Company Full timeJob Title: Technical Sales Representative, Municipal MarketsAt John Brooks Company, we are seeking a highly motivated and experienced Technical Sales Representative to join our team. As a Technical Sales Representative, you will be responsible for providing top-notch technical sales support to customers in the municipal market.Key Responsibilities:Provide...
-
Technical Sales Representative
3 weeks ago
Montreal, Quebec, Canada Randstad Canada Full timeJob Title: Technical Inside Sales RepresentativeWe are seeking a highly skilled Technical Inside Sales Representative to join our team at Randstad Canada. As a Technical Inside Sales Representative, you will be the key link between our clients and our factory, providing exceptional customer service and technical support.Responsibilities:Respond to client...
-
Technical Sales Representative
3 weeks ago
Montreal, Quebec, Canada Randstad Canada Full timeJob Title: Technical Inside Sales RepresentativeWe are seeking a highly skilled Technical Inside Sales Representative to join our team at Randstad Canada. As a Technical Inside Sales Representative, you will be the key link between our clients and our factory, providing exceptional customer service and technical support.Responsibilities:Respond to client...
-
Junior Tier 1 Desktop Support Technician
5 days ago
Montreal, Canada https:www.energyjobline.comsitemap.xml Full timeJob Description Our client is looking for a Junior Tier 1 Desktop Support Technician (2+ years) to resolve customer issues and incidents (Hybrid at the nearest office). Responsibilities Comfortable with a variety of basic software solutions. Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...
-
Technical Service Representative
2 months ago
Montreal, Quebec, Canada Xerox Full timeAbout XeroxXerox is a leading provider of document management and print solutions. We are committed to delivering exceptional customer service and support to our clients.Job SummaryWe are seeking a highly skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical support...
Technical Support Representative, Tier 1
2 months ago
Job Category: CUSTOMER SUPPORT
Requisition Number: TIER1001543
Posted: August 30, 2024
Employment Type: Full-Time
LocationsShowing 1 location
At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work.
Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since.
Now with over 450 employees, we continue to deploy our own independent construction, fibre splicing, installation, network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.
Position Summary:
The Technical Support Representative, Tier 1 reports directly to the Technical Support Supervisor, Tier 1 and assists with troubleshooting and provisioning of residential customers services and provides support to Customers.
What you will be doing:
- Provision, hand-off, and support Beanfield residential services such as home phone, IPTV, Internet
- Configure and troubleshoot customer-facing network infrastructures such as Cisco IOS/XR/XE, GPON
- Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
- Identify trends and usage patterns for the purpose of identifying network events that may require escalation.
- Follow standard helpdesk procedures.
- Assist Customer Experience Analysts, Installers, and other departments as needed.
- Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business.
- Must be available 24/7 for all shifts.
- Any future front-line issues that might be created because of new products/services as well as any other duties as assigned by your manager.
Skills & Qualifications:
- 1-2 years of work experience in Telecom tech support roles.
- Knowledge on routed protocols such as TCP/IP version 4 as well as an understanding of CIDR address allocation.
- Understanding of GPON is an asset.
- IP allocation mechanisms such as DHCP, static assignments, and subnetting
- Bilingual (French and English) would be considered an asset.
What's in it for you?
- Competitive base salary plus bonus based on company and individual performance.
- Permanent, full-time position.
- A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
- A fantastic parental leave top-up program.
- Multiple wellness and mental health programs and resources to help you thrive.
- Support for professional and career development.
- Multiple employee resource groups to get involved with
Diversity, Inclusion, & Equity and Accessibility
Beanfield is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc. Beanfield is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact hr@beanfield.com.
Please note that final candidates for this position will be required to undergo a confidential pre-employment check. Candidates must be legally able to work in Canada at this time. Beanfield regrets to inform that we are unable to sponsor employment Visas.
#J-18808-Ljbffr