Human Resources Specialist

POSITION OUTLINE:

Reporting to the Manager, Human Resources, this position brings expertise in Human Resources systems including HRIS, LMS, Performance Management, Reporting and Analysis, and Application Tracking systems. The Human Resources Specialist performs the maintenance, configuration and integrity of the HR and OD systems and all electronic employee information, and reports on human resource metrics. This position also supports people services functions, including recruitment, retention, onboarding, attendance and disability management programs and the development and maintenance of web based courses using authoring software and Central West’s LMS.

Major Responsibilities

Human Resources Support

• Administers, configures, maintains, and audits all user data within HRIS and self-serve applications, Performance and Learning Management and Applicant Tracking Systems, including but not limited to: uploading user data from HRIS into Performance and Learning system, conducting necessary manual edits in Performance and Learning system as per respective programs and policies, auditing administrator and user information in Applicant Tracking System, updating position codes and titles in Applicant Tracking System as changes arise
• Configures and maintains human resources components of the HRIS resulting from changes in collective agreements, organizational structure, HR processes, practices and legislation
• Investigates, analyzes, designs, tests and recommends implementation of new applications to support human resources and organizational development functions and enhance efficiencies
• Coordinates data imports and exports
• Develops and maintains database, self-service system and reporting security profiles
• Conducts regular and ad hoc system audits to ensure data integrity
• Acts as the functional expert and is an escalation point for end users; troubleshoots and resolves system issues

• Supports the development, maintenance, and analysis of reports that provide and evaluate data for performance indicators
• Liaises with internal and external technical professionals, including system vendors, to address and resolve HR system related issues, or to update system configuration to meet operational requirements.

Training and Organizational Development Support

• Serve as the subject matter expert for Central West’s Learning Management System(LMS)
• Maintain and optimize the LMS system
• Identify causes for technical problems that arise, troubleshoot and work to resolve them
• Liaise with internal community of practice members and external vendors as appropriate
• Develop and/or deploy e-learning courses;
• Coordinate the e-learning program set up and tracking (WHMIS, Art of Case Management, Skillsoft)
• Interact with subject matter experts and OD to gather course content
• Create and maintain online courses using authoring tools such as Captivate
• Assign e-learning courses as appropriate and coordinate the organization’s annual mandatory training

• Supports the administration of Central West’s Education reimbursement program including; , preparing cheque requests for authorization, registering approved requests, , tracking and running reports on budgetary spending.
• Posts upcoming external learning events and educational materials on the intranet site
• Extrapolates reports on education and training evaluations and key performance indicators
• Participates in project work as assigned.

Recruitment and Retention

• Assists with the recruitment function including: requisition process, job postings, pre-screening, phone screens, interview coordination, case studies, references etc..
• Prepares and sends out offer packages where required.
• Ensures incumbents possess current registration or licensure with their respective college/governing body.
• Ensures incumbents possess the necessary documentation to be eligible to accept employment in Canada.
• Provides guidance to ensure the selection process to ensure conformity with the Ontario Human Rights Code, Ontario French Language Services Act, and Accessibility for Ontarians with Disabilities Act.
• Assists with the development, evaluation and implementation of human resources programs and services in the area of recruitment and retention.
• Conducts Exit Interviews, collate data and identify/report themes/trends to management

Benefits Administration

• Acts as a key contact for benefit and pension providers and all levels of staff, providing guidance and resolution support for employee level benefit issues that have been escalated
• Addresses compliance issues with benefit provider/Advisor
• Reconciles monthly benefit provider billings and identifies for payment; supports the Annual MDC report for HOOPP

Attendance and Disability Management

• Assists with the administration of the organization’s Attendance Management program including, identify trends, provide resources to managers to support employee overall wellness and recommend appropriate next steps in collaboration with the HRBPs.
• Assists with case management of the organization’s short term disability claims
• Liaises with external providers regarding benefits and disability management as required

Onboarding and Training

• In collaboration with the OD Manager or delegate, coordinate the organization’s Corporate Orientation program and assist with the planning and delivery of sessions as required
• Assists with the evaluation of onboarding experience from an organizational and individual perspective and in collaboration with the OD Manager or delegate identify and implement process improvements
• Provides communication and training to management and staff related to HR programs, services and Systems i.e Quadrant Workforce, Quadrant Self Service

Other

• Performs back-up function to the Human Resources Assistant and/or Human Resources Business partners as required.
• Answers general public inquiries either in person or by phone.
• Participates and supports Human Resources projects and processes.
• Adheres to health and safety policies/ practices developed and implemented by HCCSS and take reasonable precautions.
• Participates in various HCCSS committees as required.
• Other duties as assigned.

Education

• Minimum two years post-secondary education in a relevant field such as Human Resources or Business Administration from a recognized college or university.

• E-Learning certification/accreditation is an asset
• Working towards CHRP is an asset

Qualifications and Experience

• Minimum two years of job related experience.
• Experience with Learning Management Systems
• Previous experience designing, developing and deploying e-learning solutions
• Proficiency with word processing, spreadsheet and database software, including computerized HRIS.
• Excellent verbal communication and interpersonal skills.
• Demonstrated written communication skills to draft clear and concise correspondence and formal reports.
• Organizational skills and the ability to prioritize.
• Creativity, mathematical and analytical skills to interpret data, identify trends and develop recommendations.
• Decision-making and problem-solving skills to identify appropriate responses to issues or problems in the face of conflicting needs.
• Excellent listening and reading comprehension skills in order to interpret, assess the significance of, and retain information communicated verbally and in writing.
• Demonstrated proficiency with work processing spreadsheet and database software, including computerized HRIS.
• Knowledge of adult learning principles and instructional design an asset.
• Knowledge of general management and business administration practices
• Knowledge of human resource practices, theories, trends and legislations in order to provide professional guidance interpret legislative requirements and monitor HR related activities.
• Knowledge and understanding of labour relations and union contract administration.

Interested employees of the HCCSS Central West are requested to forward a cover letter with current resume to Human Resources, 199 County Court Blvd, Brampton

Email: cwcareers@hccontario.ca

Only those candidates selected for an interview will be contacted.

Home and Community Care Support Services Central West is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.