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Director, Technology Enablement

1 month ago

Old Toronto, Canada Ensemble Travel Group Full time

Ensemble Travel Group is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Acquired by Navigatr Group in June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.

Position Overview

We are searching for a talented, sales-minded professional to join the Ensemble team. The successful candidate will be responsible for driving adoption of our cutting-edge technologies, including ADX – Agent Digital Experience as we introduce this technology to our Members. Assessing sales potential, targeting key members for follow-up and support, and triaging learning needs will be essential to be successful in this role. Your responsibilities will include establishing the needs of our members and recommending solutions to drive sales through platform adoption and usage.

To be a successful Technology Enablement Director, you will need to be expert on Ensemble’s platforms to build credibility, and rapport. You are someone that learns quickly and can adapt as we enhance all of our technologies. A successful Technology Enablement Director will be tuned-in to sales booked in our platforms and identify opportunities by product vertical and by member. You will be knowledgeable about competing booking platforms and will break down objections using member testimonials and tangible examples of potential earnings when booking on Ensemble platforms, including ADX. Most importantly, you are motivated and energized by sales targets, and will iterate quickly to be find success.

Job Description

  • Understanding the ADX onboarding process and tracking ADX usage.
  • Lead a team of on-the-ground engagement managers across North America.
  • Using Ensemble reporting to identify optimal members to target to generate revenue; and quickly connect with these members to drive engagement.
  • Assessing needs to support platform engagement, and provide resources and guidance to support the member.
  • Serving as a concierge, and identify opportunities for ‘White Glove’ service and training with members to drive engagement.
  • Partnering with Communication and Marketing to produce platform marketing materials using testimonials and engagement with members on a monthly basis.
  • Tracking platform sales (transactions since onboarding, sales, sales by vertical) and produce reports monthly.
  • Supporting live training events and conferences by providing demos.
  • Collecting feedback on Ensemble platforms and liaising with the Trip Arc Customer Success team.
  • Partnering with the Trip Arc Customer Success team to select viable members to pilot new features on Ensemble platforms.
  • Selling Ensemble platforms during every interaction with members – living, breathing, and eating the benefits of these platform for our membership.
  • Working collaboratively with the Member Relations team to mine for prime opportunities, and also flag concerns.
  • Working closely with the Ensemble Training Manager on pivoting training approach, based on feedback from members.
  • Driving results by achieving monthly platform adoption and transaction targets.
  • Working collaboratively across teams to achieve success for the organization and adopting the values and culture of Ensemble.

Qualifications

  • Minimum three years in sales (tech sales preferred) with proven results.
  • Strong interpersonal and communication skills.
  • Strong analytical skills.
  • Knowledge of the travel industry (or experience with personal travel) is an asset.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

Are you currently legally eligible to work in Canada or the USA?  *

For example:
Select Yes if you are a citizen/permanent resident of Canada or the USA or you are on a valid work permit in Canada or the USA
Select No if you are on a study permit that only permits you to work at your place of study

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Have you been convicted, pleaded guilty or no contest to a crime, or are there any criminal charges pending against you?  *
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Are you referred by an existing employee of the company?  *
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If yes, who referred you to this position?

Do you have experience working in the travel industry?  *
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What would be your salary expectation for this position including bonus?  *
Please select

Have you worked for the Navigatr Group of companies: Navigatr, Kensington Tours, Travel Edge, TripArc, Ensemble?  *
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Have you spoken to your current manager about your application to this role?

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