Senior Manager, Third Party Collections
1 month ago
Are you looking to grow your career in a challenging and dynamic workplace with an entrepreneurial culture? Do you want to work with an engaged team that cares about your success and growth from Day One?
MJR Capital Services is continually seeking positive and motivated professionals that are driven to succeed and contribute to a winning team.
Job Posting: Senior Manager, Third Party Collections Locations: MJR Markham, 60 Centurian Drive, Suite 201, North Tower, Markham, ON L3R 8T6MJR Capital Services Inc. (MJR) has established itself as a top-performing national supplier of collection and outsourcing services. We provide best-in-class service to a distinguished list of Canada’s top credit granters, and we continue to experience strong, steady growth year over year. MJR’s success in driving value and maintaining a high-level of performance for our top-tier clients can be attributed to a philosophy of dedication to client satisfaction, commercial flexibility, experience and investment in leading-edge technology.
The past 2.5 years have put pressure on all facets of society forcing consumers and businesses to adapt, including the receivables management industry. MJR Capital has not only been able to navigate these changing times, but we have grown. We expect delinquency levels will climb and as such, MJR is preparing for rapid growth with our existing client base.
We are looking to immediately fill two Senior Manager roles to improve our current processes and our performance levels. Are you a dynamic leader who is seeking a new challenge and an opportunity to make your mark on the receivables management industry?
SummaryThe Senior Manager, Third Party Collections will primarily be responsible for managing a client group and a team of collection staff and transfer agents. The Senior Manager will develop and maintain team building relationships with collection staff, transfer agents, and the organization’s support partners. Using an established suite of performance and productivity reports, the Senior Manager will conduct ongoing data-driven coaching sessions with staff to help each team member to consistently meet daily, weekly and monthly targets. The Senior Manager will act as a key point of contact for the organization’s partners and clients and shall collaborate with its senior leadership to identify performance, resource and growth opportunities.
Responsibilities- Master a full understanding of our clients’ directives, service and performance requirements and competitive measurements.
- Plan, execute and validate daily work plans to consistently meet targets established by our clients and the organization.
- Coach, train and mentor staff to consistently meet individual and client targets using established tools.
- Coach staff regarding Canadian federal & provincial regulatory policies; client and MJR service & policy requirements.
- Engage with senior leadership to develop effective collection strategies, growth opportunities, and continuous improvement plans.
- Identify resource opportunities needed for success and communicate with MJR’s support groups (e.g., HR, IT, Client Services, Accounting, Legal, Compliance, QA).
- Provide ongoing communication as needed with all stakeholders.
- Minimum 5 years working in 3rd party collections.
- Minimum 2 years of managing and coaching staff.
- Proven ability to engage and motivate collection staff.
- Proven ability to develop debt collection strategy.
- Demonstrated experience in managing dialer technologies and contact strategies.
- Demonstrated experience in managing and measuring collection performance in a competitive collection environment.
- Demonstrated experience in recruitment of collection staff.
- Strong written and verbal communication skills are a must.
- Strong leadership skills in understanding performance drivers and implementing continuous improvement strategies with support groups (e.g., HR, IT, Client Services, Legal, Compliance, QA, Senior Leadership).
- An understanding of the DRS and/or Debtmaster collection platforms is an asset.
- An advanced understanding of Microsoft Excel is an asset.
- An understanding of the legal process is an asset.
The Senior Manager, Third Party Collections reports to MJR’s Senior Vice President.
MJR Capital Services Inc. is an equal opportunity employer. We offer competitive salary packages, including attainable monthly bonuses, an incredible work environment, and career advancement opportunities. If you are looking for a new challenge contact us today. We are looking forward to working with you.
Job Types: Full-time, Permanent
Salary: Salary commensurate upon experience + monthly bonus opportunities.
Qualified applicants should email a resume and covering letter including available start date and salary expectations to Lorne Smith, Senior Vice President at lsmith@mjrcapital.com . Please use subject header: MJR Senior Manager, Third Party Collections. Thank you for your interest, however, only qualified applicants will be contacted.
#J-18808-LjbffrWe have other current jobs related to this field that you can find below
-
Cybersecurity Manager
1 month ago
Markham, Canada Aviva Full timeIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We are seeking an experienced Cybersecurity Manager to oversee and enhance the Third Party Information Security Risk Management (TPISRM) program in Aviva Canada. Leading a team of security...
-
Vice President Marketing
4 weeks ago
Markham, Canada Sienna Senior Living Full timeSienna Senior Living (TSX: SIA), is one of Canada’s largest owners and operators of 81 seniors’ living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long Term Care to seniors/residents and their families. At
-
Payroll Administrator
4 weeks ago
Markham, Canada Sienna Senior Living Full timeSienna Senior Living is a publicly traded company (TSX: SIA) and one of Canada's leading owners and operators of seniors' residences. With the dedication and support of over 10,000 team members, Sienna helps residents to live fully every day. We are owners and operators of 70 seniors’ living residences in addition to managing 13 residences for third...
-
Vice President, Asset Management
2 weeks ago
Markham, Ontario, Canada Sienna Senior Living Full timeSienna Senior Living (TSX:SIA), is one of Canada's largest owners and operators of 81 seniors' living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long-Term Care to seniors/residents and their families. At Sienna, we empower our 12,000 team members across Ontario,...
-
Markham, Canada Xerox Full timePress space or enter keys to toggle section visibility City State/Province Country Canada Department Customer Business Operations & Administration Date Working time Full-time Ref# 20033472 Job Level Job Type Experienced Job Field Customer Business Operations & Administration Seniority Level Associate Currency Annual Base Salary Minimum ...
-
Markham, Canada Xerox Full timePress space or enter keys to toggle section visibility City State/Province Country Canada Department Customer Business Operations & Administration Date Working time Full-time Ref# 20033472 Job Level Job Type Experienced Job Field Customer Business Operations & Administration Seniority Level Associate Currency Annual Base Salary Minimum ...
-
Payroll Administrator
1 month ago
Markham, Ontario, Canada Sienna Senior Living Full timeSienna Senior Living is a publicly traded company (TSX: SIA) and one of Canada's leading owners and operators of seniors' residences. With the dedication and support of over 10,000 team members, Sienna helps residents to live fully every day. We are owners and operators of 70 seniors' living residences in addition to managing 13 residences for third parties....
-
Bilingual Collections Officer
2 weeks ago
Markham, Canada Econolease Financial Services Inc. Full time**Location**:Markham, ON **About Us**: Join our fast-growing, enthusiastic team of young go-getters in a highly successful finance business. Where our passion is driven by a common purpose—to disrupt and change the $76 billion-dollar asset-based lending industry. For over 30 years, Econolease has led North America in restaurant equipment financing....
-
Senior Contract Analyst
2 weeks ago
Markham, Ontario, Canada Extendicare Full timeReporting to the Benefits Manager, the Benefits Analyst will support the HR Shared Services Operations Team by providing benefits support for hourly and salary employees across Canada. This position will be located at our Head Office in Markham, Ontario and will have flexibility for both remote and in-office work based on our hybrid work model. Assist...
-
Senior Manager, Communications
3 weeks ago
Markham, Canada BGIS Full timeWho We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...
-
Senior Manager, Communications
3 weeks ago
Markham, Canada BGIS Full timeWho We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...
-
IT Identity
3 weeks ago
Markham, Canada Sienna Senior Living Full timeSienna Senior Living is a publicly traded company (TSX:SIA) and one of Canada's leading owners and operators of seniors' residences. With the dedication and support of over 10,000 team members, Sienna helps residents to live fully every day. We are owners and operators of 70 seniors’ living residences in addition to managing 13 residences for third...
-
Senior Manager, Collections Strategy
4 weeks ago
Markham, Canada Enercare Inc. Full timeEnercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...
-
Senior Manager, Risk Management
2 weeks ago
Markham, Ontario, Canada Sofina Foods Inc. Full timeAbout UsSofina Foods is a leading manufacturer in Canada that specializes in primary and further processed protein products for retail, foodservice, and international markets. Our diverse range of brands includes Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher's, Vienna, Riserva, and Zamzam in Canada; as well as Youngs, Greenland, and Karro's in the...
-
Vice President, Marketing
4 days ago
Markham, Canada Sienna Senior Living Full timeSienna Senior Living (TSX: SIA), is one of Canada’s largest owners and operators of 81 seniors’ living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long Term Care to seniors/residents and their families. At Sienna, we empower our 12,000 team members across...
-
Vice President, Resident Care
2 weeks ago
Markham, Ontario, Canada Sienna Senior Living Full timeSienna Senior Living (TSX:SIA), is one of Canada's largest owners and operators of 81 seniors' living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long Term Care to seniors/residents and their families. At Sienna, we empower our 12,000 team members across Ontario,...
-
Executive Vice President
1 week ago
Markham, Canada Sienna Senior Living Full timeSienna Senior Living (TSX: SIA), is one of Canada’s largest owners and operators of 81 seniors’ living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long Term Care to seniors/residents and their families. At Sienna, we empower our 12,000 team members across...
-
Talent Acquisition Specialist
3 weeks ago
Markham, Canada Sienna Senior Living Full timeIf you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Talent Acquisition Specialist role demonstrates our commitment to the Team Member Experience by providing integral services and support to our communities and their teams. As a Talent Acquisition...
-
Vice President, Resident Experience
6 days ago
Markham, Canada Sienna Senior Living Full timeSienna Senior Living (TSX: SIA), is one of Canada’s largest owners and operators of 81 seniors’ living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long Term Care to seniors/residents and their families. At Sienna, we empower our 12,000 team members across...
-
Vendor Manager
3 months ago
Markham, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms...
