Scheduling Manager

3 weeks ago

Mississauga, Canada Securitas Security Services USA, Inc. Full time

We are looking for an experienced Scheduling Manager to cover a 1-year contract for a maternity leave. This role begins in July; however, we are looking for someone to start before that to ensure proper training and knowledge, so they are able to begin the role in July.

Overview: As a Scheduling Manager (9AM-5PM Monday to Friday) for the Peel Region, you will be responsible for independently managing, establishing, maintaining, and reviewing work schedules. You would match available guards to posts, notify employees of schedules and changes and control costs through the implementation of effective scheduling strategies. 

Securitas, a global leader in the security industry, has been providing security services since 1899. With over 7,500 employees in twenty-four offices across Canada and 350,000 employees globally, we possess the experience and knowledge to offer a broad range of services including: Leading Technology Solutions, Remote Guarding, On-site and Mobile Guarding, and Investigations.

Key Job Duties:

  • Communicate and consult with District Management, Supervisors, Security Guards & Field Supervisors across the GTA to provide after-hours support with various operational issues.
  • Always maintains site coverage; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, call- offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts.
  • Function as first point of contact for inquiries, provide resolutions, as well as confirming the health & Safety of Security guards in the GTA.
  • Escalate issues as appropriate, including unsafe working conditions.
  • Providing documentation and corresponding with Clients and Securitas personnel via email.
  • Prompt and accurate data entry for applications such as Oracle for accurate timekeeping, payroll, and billing data
  • Maintains current knowledge of site contracts and requirements of Security Guard training, availability and time worked.
  • Coordinates the daily schedules and assignments of supervisory staff, briefs supervisors on changes to post schedules and new Security Guard schedules.
  • Advises management of openings as they occur; matches Security Guards with site requirements and qualifications.
  • Recommends removal of Security Guards from posts based on client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.
  • Administers progressive discipline when necessary and notifies Human Resources of further disciplinary action.
  • Maintains records of Security Guard qualifications, certifications and training and coordinates on-site training requirements with Site Supervisor to meet client needs.
  • All other duties as assigned.

Requirements:

  • College diploma in a related discipline or equivalent.
  • Minimum of two (2) plus years of related experience.
  • Knowledge of the security industry and/or scheduling is required.
  • Solid planning and organizing skills.
  • Experience working in a unionized environment is an asset.
  • Solid customer service skills and results orientation
  • Effective communication and people skills
  • Strong customer service and results orientation
  • Ability to workday shifts and be on call for emergency situations.
  • Proficient in use of various software applications including MS Word, Excel, and email.

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