Reporting & Configuration Analyst

3 weeks ago

Cambridge, Canada Reliance Home Comfort Full time

By joining Reliance as a Reporting and Configuration Analyst you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us

What will you do?

  • Learn and grow as an important part of a team that cares about Reliance and its customers
  • Maintain accurate configuration of all variables in Service Call booking and Dispatch systems
  • Configure all internal technician profiles in capacity planning software with proper skillset and zones
  • Configure all contractor partner profiles and manage Regulatory suspensions in software
  • Train new Workforce Planning team members on capacity planning software and WFP processes
  • Project work to support new system functionality and Reliance initiatives. Leverage knowledge of FSM and capacity planning software to recommend new solutions for improved performance
  • Produce regular reporting to track Key Performance Indicators (KPIs) and provide analysis to explain any deviations from trends
  • Partner with business leaders to develop strategies to optimize application of technology
  • Work cross-functionally with other departments to solve complex problems affecting multiple teams

What do we offer?

  • The tools you need to succeed – including the tools for the job as well as training and development programs
  • A successful and knowledgeable team to be part of and learn from
  • Competitive base pay plus the ability to earn more tied to your success
  • A great benefits plan for you / your family
  • Career paths so you can advance in the company
  • A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
  • And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

  • Post-secondary education and equivalent experience in capacity planning and dispatch optimization
  • Strong interpersonal and communication skills, both written and oral
  • Creative and strategic thinker who can evaluate needs of the business and deliver a simple solution
  • Robust attention to detail
  • Proficient skills with Microsoft Office (Word, Excel, PowerPoint, Power BI)
  • Must be flexible and willing to take on a wide variety of challenging tasks
  • Demonstrated ability to facilitate and encourage collaboration

Why Reliance?

Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates (if applicable). This check must be satisfactory for an employment offer to be extended unconditionally .

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