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Service Team Leader

2 months ago

Calgary, Canada Woodridge Ford Lincoln Full time

The Wood Automotive Group, one of Alberta's largest automobile retailers for 40 years, is offering an exciting opportunity for a Service Team Leader to join their team at Woodridge Ford Lincoln

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 7 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

About the role:

The Service Team Leader will be a highly driven, creative leader who can achieve and maintain team synergy through engaging and motivating teams, while exceeding targets. This individual will have a thorough understanding of the Service department and knowledge of the customer survey process with the ability to multiple task and train.

Responsibilities (include but are not limited to):

  1. Supporting all Service Advisors in all day to day activities
  2. Training on all Service Advisor processes.
  3. Strong customer service
  4. Periodically review status of work flow and make changes or recommendations.
  5. Communicate with and support other areas of the Service department.
  6. Explain repairs to customers and Service Advisors as required

Requirements:

  1. Leadership and training experience is an asset
  2. Service Advisor experience
  3. Drivers license and clean drivers abstract
  4. Strong customer service skills

Some of the rewards of joining our team:

  1. Exceptional benefits package
  2. Pension Plan with employer contributions – free money
  3. Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more
  4. Corporate rates at YMCA and Goodlife Fitness
  5. Group social events and company perks.

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Shaw Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.

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