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Sea Logistics Customer Care Specialist
5 days ago
- Customer care and satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction
- Shipment management qualification and entry of customer orders into operational process
- Complaint management
- Support customer development and maintenance
- Close cooperation with branch and area management and Sea Logistics operations for an enhanced customer experience
- Profit maximization – avoid additional costs and expenses due to internal service failure
- Financial excellence and development
- Quotation management: Qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and following the national leeway in decision-making
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences- Bachelor’s degree in supply chain management or similar field
- 3+ years of Sea Logistics Imports and Freight Forwarding experience.
- Excellent communication skills (both oral and written);
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).
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